This position is no longer available.

Key Account Manager

Job summary
Permanent contract
Paris
Occasional remote
Salary: Not specified
Starting date: April 08, 2024
Experience: > 1 year
Education: Master's Degree
Skills & expertise
Teamwork

Dedale (ex-Software Club)
Dedale (ex-Software Club)

Interested in this job?

Questions and answers about the job

The position

Job description

Important please read:

To be considered for this position, please submit your application through our official Career Page here (no additional forms, only your CV is needed). We will only review your CV in our job platform.

https://jobs.ashbyhq.com/dedale?utm_source=bJpMZjlrAY

Thank you.

Dedale Team

Your Opportunity:

Our Account Management team plays a pivotal role in ensuring customer retention and driving expansion, contributing significantly to the success of our clients globally.

In this role, you will be responsible for growing revenue across Software Club’s full product portfolio by maintaining high customer retention rates, proactively identifying and acting on expansion opportunities, and managing upsell, upgrade, and cross-sell initiatives throughout the customer journey.

You will work closely with our Sales and Customer Success team to drive overall Book of Business growth. Additionally, you will collaborate on strategic initiatives such as white space analysis, account planning and mapping, and building cross-functional partnerships with Sales support teams to maximize strategic account opportunities.

Your Responsibility:

  • Driving revenue growth by leveraging the existing customer base to enhance expansion efforts through a solution-focused approach.

  • Building strong relationships with senior and executive-level stakeholders, including Private Equity Partners, M&A Directors, and C-suite leaders such as CEOs and CFOs in the tech industry.

  • Overseeing high-value renewals and expansion across the product portfolio.

  • Collaborating with the Sales team and Customer Success team on account planning and growing the overall book of business through competitive, market, and whitespace analysis.

  • Enhancing customer awareness of the Software Club product portfolio to uncover opportunities for cross-selling and up-selling.

  • Keeping a thorough understanding of product updates and new features to effectively communicate improvements to customers and solution partners.

  • Taking ownership of forecasting responsibilities for the assigned book of business.

  • Proactively identifying potential risks within the customer portfolio and implementing solutions to address issues before they affect satisfaction.

  • Advocating for customer needs internally to ensure awareness and alignment across teams.

  • Working with cross-functional partners to achieve mutually beneficial outcomes.


Preferred experience

Qualifications:

Across the firm, we attract motivated, intellectually curious, and analytically rigorous young professionals who are passionate about learning and creating impact. The ideal candidate will possess the following qualifications:

  • Over 5 years of experience in account management, inside sales, customer success, or similar fields with previous experience in strategic consulting

  • Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.

  • Demonstrated success in consistently achieving or surpassing performance objectives.

  • Experienced in navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.

  • Background in selling Enterprise SaaS solutions across global accounts.

  • Deep understanding of the SaaS Customer Journey, with proven ability to guide clients through challenging scenarios.

  • Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.

Cherry on the cake:

  • You are interested in entrepreneurship

  • You are passionate about technology, innovation, and investment


Please send your CV in English as this is our main working language in the company.


Recruitment process

Practical Details:

  • Start date: Flexible / Year-round entry

  • Contract type: CDI

  • Location: Le Village by CA (75008, Paris)

Process:

  • HR Introduction call

  • Interview with our Head of Development & Investor Relations

  • Case Study

  • Interview with founder

  • Final interview with 2 members of the Leadership Team

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Customer Service”.

  • Mistral Ai

    Account Executive, Enterprise, France - Paris

    Mistral Ai
    Mistral Ai
    Permanent contract
    Paris
    A few days at home
    Artificial Intelligence / Machine Learning, IT / Digital
    280 employees

  • Malt

    Head of Client Operations

    Malt
    Malt
    Permanent contract
    Paris
    A few days at home
    IT / Digital, SaaS / Cloud Services
    700 employees

  • Dedale (ex-Software Club)

    Customer Success Manager

    Dedale (ex-Software Club)
    Dedale (ex-Software Club)
    Permanent contract
    Paris
    A few days at home
    IT / Digital, FinTech / InsurTech
    180 employees

  • EQS Group, Data Legal Drive

    Account Executive (F/H)

    EQS Group, Data Legal Drive
    EQS Group, Data Legal Drive
    Permanent contract
    Neuilly-sur-Seine
    A few days at home
    IT / Digital, SaaS / Cloud Services
    45 employees

  • Scaleway

    Customer Success Manager

    Scaleway
    Scaleway
    Permanent contract
    Paris
    A few days at home
    IT / Digital, SaaS / Cloud Services
    600 employees

  • Livestorm

    Account Manager

    Livestorm
    Livestorm
    Permanent contract
    Paris
    Fully-remote
    Salary: €60K to 80K
    IT / Digital, SaaS / Cloud Services
    100 employees

See all job openings