This position is no longer available.

IT Support Helpdesk Technician (M/F)

Permanent contract
Maisons-Laffitte
Salary: Not specified
Starting date: January 07, 2024
No remote work

SiPearl
SiPearl

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Questions and answers about the job

The position

Job description

💻 About the role:

  • Ensuring the installation and operational guarantee of computer and/or telephone equipment (hardware and software) related to the workstation.

  • Handling maintenance requests, either remotely or on-site, and addressing incidents reported by users.

  • Setting up work environments for new employees and assisting them in utilizing provided tools.

  • Receiving and managing incidents or user-reported difficulties, ensuring their resolution by appropriate resources.

  • Contributing to resolving incidents affecting service quality and continuity at the initial level.

  • Creating and maintaining user documentation.

What a regular day at the job might look like:

Onboarding:

  • Managing and coordinating equipment and workspace installation in the Data Center for new employees (internal and subcontractors).

  • Providing IT guidance to newcomers and supporting them in handling their workstation and workspace in the Data Center.

Receiving User Requests due to Malfunctions:

  • Receiving user calls and recording reported incidents or malfunctions.

  • Conducting pre-diagnosis and qualifying incidents.

Processing or Initiating Support Actions:

  • Addressing first-level incidents or anomalies: diagnosing, identifying, providing information, resolving, and formulating solutions.

  • Redirecting user calls to relevant entities when necessary.

  • Reporting any abnormal incidents to the hierarchy.

Incident Follow-up:

  • Monitoring the resolution progress of user requests.

  • Using the incident database for reminders, consolidation, and trend analysis.

  • Issuing requests for substantial preventive actions.


Preferred experience

🔍 What would make you succeed in this role:

Preferred Experience:

  • At least a Bachelor’s degree (Bac + 2) or equivalent technician-level experience (with internal training).

  • Understanding of cybersecurity and networking topics.

Profile:

  • Curious, pragmatic, and analytical mindset.

  • Quick adaptability to new tools and systems.

  • Strong problem-solving skills.

  • User-focused and empathetic.

  • Fluent in French and English communication.

  • BSc/BA in computer science, engineering, or a relevant field.


Recruitment process

✔️ First interview with our Talent Acquisition Partner (30’)

✔️ Personality test - no need to worry, there is no wrong or right answer; our goal is to get to see beyond your resume (45’)

✔️Interview with Simon, IT application Team leader and your future manager (1h)

💡 Good to know:

  • Contract: Permanent Contract.

  • Benefits: restaurant tickets (Sodexo), Health insurance (70% covered by SiPearl)

  • Work model: On-Site

    📍 Location: Maisons-Laffitte (RER A/ Line L)

At SiPearl, we are dedicated to building a diverse and inclusive workplace that thrives on the strength of varied perspectives and backgrounds. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics that makes an individual unique. We believe in recruiting talent based on merit, experience, and alignment with our company’s goals and values.

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