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SINGULART
SINGULART

Customer Service Generalist (CDD - English speaker) W/M/D

Permanent contract(6 months)
Paris
A few days at home
Salary: Not specified

SINGULART
SINGULART

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The position

Job description

Your mission as a Customer Service Generalist at Singulart is to organize and manage the post-sales with shipping of artworks from our artists to customers around the world. You will anticipate our clients' needs, offer exceptional customer service and build strong relationships with our artists as you solve logistical issues that arise along the way.

We are looking for new joiner starting as soon as possible for a 6 months contract minimum.

Your Responsabilities:

  • Managing artwork shipments from artists to clients
  • Ensuring artist happiness on the platform as you guide them through the shipping process
  • Identifying the best shipping partner and preparing the appropriate export documents
  • Liaising between artists, couriers and brokers in order to assure a smooth delivery  
  • Finding appropriate solutions for artworks that are lost, damaged, or stuck in customs and other exceptional circumstances.
  • Collaborating with framers, art restorators, packaging and shipping companies all over the world

    • What we look for:

  • Native or full fluency in English. Another language is a plus (German or Italian for example)
  • Must be able to multitask, be highly organized and comfortable working with strict deadlines
  • Able to communicate in a friendly and professional manner - by email as well as over the phone
  • Identify customer needs and go beyond what is expected to ensure client happiness
  • At ease with computers
  • You have a strong interest in Art and Interior Design.

    • The process:

  • 1st interview with a Logistics Regional Manager (30 min)
  • A case study
  • 2nd interview with the Head of Logistics (30 min)

    • Why us?

  • Location: Our office is located in Châtelet. You will work in the heart of Paris and easily access everything.
  • Diversity: 27 nationalities among 130 people. We celebrate it all year round with specific events dedicated to all the different cultures (Chinese New Year, Italian cooking lesson,..)! 
  • And Parity: 64% of our employees are women! We also try to be more inclusive in our Tech Team by creating partnerships with 50inTech or Ada Tech School! For Women’s Rights Day, we dedicated an entire week to the subject with conferences and debates.
  • Remote Policy: We value your work life balance and therefore created an official charter. We propose 2 days remote and 3 days per week at the office. Why? Because we believe that it’s together that the magic happens but we also know that from time to time you need to be able to work without any disturbances. 
  • Come as you are: We are not all Nirvana fans but we definitely believe that it’s through difference that we can grow so let’s start by being YOU!
  • Boost your career: Everyone can propose initiatives and has the possibility of evolving rapidly. 
  • Wellbeing at Work: Your wellbeing counts! We propose a Neoness program, fresh fruits twice a week, webinars on how to handle remote working or the mental workload or even piqueniques when the sun is shining!
  • Discover art with us: We provide different training on art throughout the year. We organize each year the visit of a specific museum: Fondation Cartier in 2019, Fondation Société Générale in 2020 and La Bourse du Commerce for 2021!
  • CSR: Let's be honest, we are still at the beginning but we created our own internal group “The Climate Crew” and organized our first Earth Day! So if this topic is important to you and would like to contribute to the strategy, join us!

    • Want to know more?

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