More than ever, with the impressive growth in e-commerce during the pandemic, we need to onboard new talent. 💥 That’s where you come in. In Shipup’s fast paced growth context, more and more e-commerce clients are joining Shipup (That’s a great thing 🎉) and are getting into the crucial stage of onboarding. We are looking for our first Onboarding Manager in order to drive the onboarding of our new clients and cultivate satisfaction.

Your role in the CS team :

🗓 Day to day

• Business & technical onboarding of our clients: kick-off, integration, set up… (according to the pricing and the customers’ objectives)
• Training
• Contribute to the improvement of our help center documentation (and tools)
• Own the onboarding pipeline (internally) and planning (externally)
• Manage the handover processes and tools (Sales ⇒ OM ⇒ CSM/Tech)
• Drive the best customer experience leading to success throughout the Onboarding journey
• Forecast and track key onboarding metrics
• Offboarding (it happens!)

🛠 Projects

• Improve the self-service onboarding process
• Manage ongoing and post-project communication tools (videos, webinars, use cases & best practices…)
• The guiding principle is: how to scale to manage Shipup’s growth

You could be a good fit if

• You have at least one first experience as Onboarding Manager or Customer Success Manager with onboarding missions or Project Manager
• You are organized, structured and thorough
• You have an excellent level in both written and spoken Englishs and French. (You’ll be working with some English-speaking clients).
• You have an interest in SaaS and the world of Tech. Experience in SaaS (preferred)
• You demonstrate good listening skills and empathy

🤩 Why should you apply ?

• Join us at a magical time: Shipup’s been exponentially growing in the past few months
• The opportunity to join a fast growing startup, funded by ecommerce experts (Cofounders of Veepee, AlloResto, Cheerz, Birchbox Europe, Tediber, Le Petit Ballon…)
• International team where everyone cares for one another
• Stylish office located in the heart of Paris (75002, 🚉Sentier)
• Lots of perks: Navigo pass for transportation, lunches, dinners, drinks, parties…
• Insane off-sites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isere…)

📞30’ : Pre-qualification call with Angélique, Talent Acquisition Manager
🖥 Home assignment
🤚🏻2 hour meeting with Ségolène, the Head of CSM and Brianna, a CSM on the team
🥗🍻Culture fit

If you want to read what our employees are saying about us on Glassdoor ! ✨