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Customer Success Manager

Permanent contract
Paris
Salary: Not specified
Starting date: September 06, 2020
Occasional remote

Shipup
Shipup

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The position

Job description

Our goal

Shipup recently raised 6M€ in Series A funding in June 2020. We now enter the new phase of growing from 25 full-time employees today to a goal of 65 employees over the next 12 months. We are looking to expand our Support & Success Team in order to manage our increasing customer portfolio, keep them satisfied and avoid churn!

More than ever, with the explosive growth of e-commerce caused by the coronavirus crisis, we need to bring in great talent quickly!

Your missions

Consultant

  • On-boarding and trainings for new Shipup clients : (kick-off, implementation follow-up, documentation, best practices…)
  • Develop and nurture the relationship and retention with your client portfolio
  • Be an expert of the solution from a technical and business point of view (especially business!)
  • Support follow-up
  • Analysis : Support your clients on performance tracking
  • Communicate the product roadmap vision to customers
  • Anticipate and detect the blocking points and therefore the risk of churn.

Project Management

  • Plan and prioritize clients’ subjects/projects
  • Define and build the client’s success plan to achieve their targets
  • Construction and optimization of processes / analytical supports
  • Come up with suggestions and input for the in-house product roadmap.

Why Should You Apply ?

  • Join us at a magical time: Shipup’s been exponentially growing in the past few months.
  • Responsibilities and close contact with the key account or startup clients (Maje, Carrefour, Birchbox…)
  • The opportunity to join a fast-growing startup, supported by experts in its sector (Jacques-Antoine Granjon from Vente-privée but also the founders of Allo Resto, Cheerz, Birchbox, Tediber, Le Petit Ballon…)
  • Competitive salary
  • Stylish offices located in the heart of Paris (75002, 🚉Sentier).
  • Team drinks & lunch every week.
  • In three years you will be able to say: “I was here when we were 25”
  • Lunchr cards (meal vouchers), free coffee and fruits.
  • Unforgettable offsites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isère…)

Preferred experience

  • You have a prior experience in a similar position or in the retail sector
  • You are native/bilingual English or fluent in English
  • An excellent oral and writing communication is essential
  • Relationship and organisation make you feel good about meeting clients
  • You’re a fast learner, independent and curious
  • And lastly team player spirit!

To know more about the CS Team : GO


Recruitment process

  1. (30’) Screening Call
  2. Homework
  3. 1h30) Onsite interview : Real cases and personality interview
  4. (2h) Cultural fit : Grab a beer 🍻/ have lunch 🍱 with the team

After this last step, a hiring offer usually follows within 24 hours :)

Do you want to join us? Tell us who you are, what you’ve done and what you want to do. We look forward to getting to know you!

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