Cloud Support Specialist

Founded in 1999, Scaleway helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Lille, Amsterdam & Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers & native tools for managing multi-cloud architectures.

With fully managed offerings for bare metal, containerization & serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale. Scaleway is the cloud of choice.

As a global corporate citizen, they assess their impact, set ambitious goals and communicate transparently about the results.

Our mission 🚀

Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

Our journey 💡

We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives,  knowledge, skills, and cross-cultural understanding. 

Our values 💜

Singularity: We do it our own way. 

Community: One company, one culture

Adventure: Level up if you dare, never stop innovating. 

Leadership: Be the leader you want to follow.

Excellence: We want to be customers' first choice as a cloud provider.

Rock Solid: You can always count on us! 

About the job

As a Customer Excellence Specialist advanced, you will be the 2nd layer for our clients , and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.

Reporting to your team leader, you will bridge the gap between our customers and the various product teams internally. You will be in direct contact with customers and our engineers when needed.

You will have to ensure customers' requests are handled within reasonable deadlines while also working on improving the overall effectiveness of the technical support teams.

You will also work with the Level 3 team to create new processes and update existing ones. 

Minimum qualifications

Responsibilities

This position can be either:  

- Based in our offices in Paris or Lille (France)

Recruitment Process :

Screening call - 30 mins with the recruiter 

Manager Interview - 45 mins

Technical Interviews - 45 mins

HR Interview - 45 mins

Offer sent - 48 hours

On average our process lasts 2-3 weeks days and offers usually follow within 48 hours 🤞

Important note: if you don't see yourself ticking all the boxes don't hesitate to apply anyway. Don't limit yourself to a job description, you never know! 

To learn more about us 🌐Scaleway website  | Scaleway’s blog| Scaleway on Twitter