We're a product-first team on a mission to help grow the cybersecurity culture.

We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.

We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers — but in a safe environment.

Created in 2020, Riot has raised $30m with top-notch investors (Y Combinator, Left Lane, Base10, Funders Club and Frst Capital), and is now protecting more than 1 000 000 employees in over 1,500 companies (including Intercom, Deel and Deezer) all over the world.

Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.

You will join the Customer Success team. In this role, you will be responsible for managing, growing and nurturing a portfolio of clients while serving as their primary point of contact and ensuring their satisfaction.

Your goal is to provide the best customer experience in order to reduce churn while maximizing renewal and expansion opportunities.

What You'll Do 🤝

As a Scaled Customer Success, you will:

- Design and manage automated customer journeys (onboarding, adoption, retention, expansion) with data driven actions.

- Create and scale high value content: email campaigns, webinars, guides, in-app messaging.

- Address churn risks and expansion opportunities through specific campaigns.

- Better understand needs, raise product feedback internally and consistently offer solutions that provide additional value to clients.

- Help structure the tools, workflows, and strategy of the Scaled CS function.

- Collaborate with Product, Marketing and Sales team to improve the overall customer experience.

Who you are 🪪

It will be a cultural fit if 🫂

Why join us at Riot 💜

Recruitment process 🎙️

At RIOT, we believe that diversity drives innovation and inclusion fosters belonging. We are committed to building a team that reflects a wide range of perspectives, backgrounds, and experiences. We welcome candidates from all walks of life and are dedicated to creating an environment where everyone feels valued, respected, and empowered to thrive.

Please note that this is an on-site position with up to 2 days per month of remote work.