Major responsibilities :

• Must have strong experience with the most recent versions of Microsoft Windows, and MacOS.
• Familiar with supporting iOS and Android mobile devices.
• Acts as a technical point of contact for all customers and assists in analyzing problems and coordinating resolutions for end users utilizes ticket tracking systems to document, track and monitor issues.
• Escalation point for Technical Engineers (Level 3)
• Point of contact for our customers by call and by mail / ticketing system

This position is for you if..

• You are tech-savvy.
• You are autonomous and you like to take initiative to learn.
• You are very organized by nature and like to work with ambition.
• You strive to exceed your goals.

• Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps 
• Experience with integrating software and troubleshooting defects 
• Experience escalating to development/technical leads 
• Experience with customer by call
• Understands chain of command within a corporate structure 
• Experience conducting thorough research into technical defects 
• Understanding of API Basics such as POST and GET for research.
• Overall strong technical background is required.
• Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
• Understands networks, firewalls, se
• Server dependencies, TCIP, subnets, and databases...