Typical Business Title(s):Solution Engineer, Solution Architect, Presales, Professional Presales, Solution Specialist, Solutions Analyst, Product Pre Sales, Sales Engineer, Customer Success Specialist, Customer Engagement Specialist, Solution Consultant, Business Consultant
Definition:Provides pre-sales related technical assistance and consulting support for the identification & recommendation of complex products/applications/solutions. Assists the sales team in qualifying opportunities and assessing the potential application of company products and services to meet customer needs, as well as developing their Discovery and solution skills. May be called upon to help prepare detailed requirement specifications for the development and implementation of customer products/applications/solutions. May also provide consultation to prospective users and/or product capability assessment and validation. Requires in-depth expertise ofcompany products/applications/solutions.
For CXM, typical business title of Senior Solution Architect
D3 applies broad theoretical job knowledge typically obtained through advanced education, it is typically an entry level role.May require the following proficiency:
- Work is closely supervise
- Problems faced are not typically difficult or comple
- Explains facts, policies and practices related to job are
- No people management, and may provide project coordination