Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.

The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. To support credit controllers with ledger management and support in resolving escalations. To be the lead with complex debt and managing external processes. Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion. (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed.

This role is offered on a hybrid basis. You will be present in our office based on the Olympic Park, Stratford, London two days per week, with the rest of the time working from home if preferred.

You will be responsible for:

• Collection of outstanding debt by telephone and email

• Manage the collection of debts and their status

• Maintain an up to date and accurate record of query status

• Maintain all contact information within the core business systems that need resolving

• To attend meetings with sales and other departments to minimise customer disputes

• To process any credit held orders and contact sales/customers where necessary

• To support in the preparation of accounts for litigation where problems exist at an early stage

• To carry out other tasks as requested by the Company Management team

• To mentor / support Credit Controllers as a first point of contact

• To manage all disputes and issues relating to allocated ledgers

• To be the lead on customer escalation calls To be the main liaison with external vendors – (Agency etc…)

• To contribute to the creation, implementation and training of Process and Procedures

• To support additional projects

• Ensure all processes and procedures are documented, trained, and being followed

• To support other key areas within the business.

• To support in the creation of reports and confident to share with key stakeholders.

About You

You have a rare and valuable quality: persistence. You do whatever it takes to get the job done, including exercising admirable patience, putting in the time, and adopting Plan B or Plan C if Plan A isn’t working. Quadient will value and reward your determination. We need people who perform well when every moment counts. The heroes of a situation are the ones who can meet high pressure with high focus, high determination, and high productivity. If that’s you, you’re in high demand in our inclusive organisation where our valued, diverse staff broadens our ability to find smart solutions.

We'd like you to have:

• Experience of chasing debt within multi systems

• Credit control experience gained in a commercial, B2B environment

• Excellent customer service skills, ideally gained in a telephone environment

• Professional and clear telephone manner

• Good Organisational Skills and Time Management

• Strong problem-solving skills with the ability to adapt quickly

• Excellent communication skills, both written and verbal

• An ability to have good attention to detail and accuracy

• Works well under pressure to time scales, targets, and deadlines in a fast-moving environment

• Strong interpersonal skills; engage, inspire, and motivate others

• Experience with using Siebel, Sales Force, SAP, Octopus & Oracle

• Intermediate + Excel skills Attend meetings with Key Stakeholders as and when required

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

About Quadient

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.