Why this could be your next big break:
At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow. After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
The Client Success Manager (H/F) role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in France. This role is centered on supporting our retailer partners team throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, provide efficiency in the development and operational management. The position requires strong interpersonal skills to manage day to day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer goals.
About the role:
Supporting Ongoing Client Success
Overall, the Client Success Manager (CSM) is better understood is being adept in all areas of the retailer partnership. We empower our staff to manage all aspects of their retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and ecommerce sales divisions, through to helping support suppliers get the best out of the Citrus platform. Working closely with our TAMS to ensure communication is shared amongst the business and targets met. The CSM is supported by the company leads in the various cross-functional departments; However, we think it’s important that the CSM has the ability to action forward necessary tasks on demand.
We are looking for a Client Success Manager who has the following skills, knowledge, and experience:
It would be great if you have:
These companies are also recruiting for the position of “Customer Success”.See all job openings