TEAM INTRO

As a Customer Education Manager, you will play a pivotal role in developing and implementing educational strategies to empower our users, ensuring optimal product understanding and usage. You will be responsible for conducting onboarding and continuous training live sessions, creating an engaging learning journey and the necessary material, and measuring the impact of educational initiatives on customer success and usage.

YOUR MISSIONS 💪

TEAM INTRO

As a Customer Education Manager, you will play a pivotal role in developing and implementing educational strategies to empower our users, ensuring optimal product understanding and usage. You will be responsible for conducting onboarding and continuous training live sessions, creating an engaging learning journey and the necessary material, and measuring the impact of educational initiatives on customer success and usage.

YOUR MISSIONS 💪

Define a Training Program for Users

Conduct complete assessments to identify user training requirements.

Participate in developing an engaging learning journey

Learn how to track key performance indicators, such as reducing time to the first video.

Lead educational content management

Accompany GTM Initiatives to align educational content with product launches and marketing initiatives.

Work collaboratively with Product and Marketing teams to ensure consistency and alignment of educational content.

Help to define the updating process to ensure the relevance of our educational material in line with product developments and feedbacks on product misunderstanding.

Conduct liveonboarding sessions

Coordinate and organize group onboarding sessions.

Co-animate product webinars with an adoption or usage focus.

Conduct complete assessments to identify user training requirements

Develop a structured training program, including an impactful onboarding, a comprehensive journey and engaging learning materials.

Implement gamification elements to enhance user adoption and participation.

Track key performance indicators, such as reducing time to the first video.

YOUR SKILLS 🎯 (Hard skills)

SOFT SKILLS

Strong communication and presentation skills, with the ability to create an engaging atmosphere.

Ability to quickly observe, replicate, and adapt.

Strong interpersonal skills to effectively collaborate with cross-functional teams.

Adaptability and a proactive approach to problem-solving.

Customer-centric mindset with a passion for helping others succeed.

Genuine passion for technology and the ability to adapt to new technological advancements.

HARD SKILLS

MUST HAVE

Ability to convey complex information in an understandable manner and through engaging supports.

Familiarity with customer support and customer success processes and tools.

NICE TO HAVE

Data analysis skills to interpret feedback and measure program success.

Knowledge of the industry and product to tailor educational content accordingly.

PROFILE

A first experience in B2B relationship.

A first experience in SaaS or digital/technological background, or personal use of such tool.

ABOUT YOU ❤️ (Soft skills)

- Excellent communication and presentation skills in both French & English

- Strong interpersonal skills to effectively collaborate with cross-functional teams.

- Adaptability and a proactive approach to problem-solving.

- Customer-centric mindset with a passion for helping others succeed.

- Project management skills for coordinating educational initiatives.

- Genuine passion for technology and the ability to adapt to new technological advancements.