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Customer Success Operations Manager

Permanent contract
Salary: Not specified
A few days at home


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The position

Job description

Our Story So Far:

Since our founding in 2019, Pigment is one of the fastest-growing, SaaS companies in the world today. Our product, a highly efficient and complex Enterprise Performance Management (EPM) platform is helping other scaling companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services. 

In less than 5 years, Pigment has grown to over 350 employees across offices in New York, Toronto, London & Paris and attracted over $248M in investment from some of the top Venture Capital firms globally. Co-CEO, Romain Niccoli, best sums up our mission that Pigment is “On a clear path to drive innovation and change the status quo in an industry desperately in need of it. Pigment has never been more critical and relevant than it is today.”  

What you'll do

  • Implement improvements to current strategy, process, people and technology that will enable the business to expand into more efficient CS offering.
  • Ensure the successful delivery of an evolving range of programs that support immediate and future customer strategies. This will include the alignment of our wider cross-functional teams at Pigment.
  • Provide a single point of coordination and executive oversight for all customer success initiatives and customer transformation projects, including business processes.
  • Leverage deep understanding of Customer Success processes and available technologies to develop automation and streamline tasks
  • Create and manage Customer Success dashboards and reports to identify customer insights and performance trends including customer health and engagement
  • Design a solution for surfacing data on customers’ purchased amount and usage against this purchased amount
  • Partner closely with Sales, Product, Support, Partnership teams and the rest of RevOps to collaborate cross-functionally to achieve growth goals
  • Who you are

  • You have a good knowledge of B2B software sales methodologies.
  • You possess strong analytical skills with high attention to detail.
  • Comfortable working in a fast-paced environment.
  • Detail-orientated with the ability to manage multiple tasks simultaneously.
  • Data-savvy: You understand the power of data, how to access and manipulate it, and how to use it to measure the effectiveness of any changes that we make
  • Highly competent with data querying languages (e.g. SQL) or data modeling experience
  • Strong analytical skills and a demonstrated ability to translate data into business recommendations
  • 3 years of experience in revenue operations, corporate finance, consulting, or high-growth technology environment
  • You speak English fluently, French is a plus.
  • What we offer

  • Competitive package
  • Healthcare: Alan Blue for you and your family
  • Brand new offices in the heart of Paris (Sentier)
  • Remote-friendly policy
  • How we work

  • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
  • Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

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