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Customer Operations Manager

Job summary
Permanent contract
Paris
Salary: Not specified
No remote work
Skills & expertise
Generated content
Problem-solving skills
Excel
Jupyter

Pelico
Pelico

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Questions and answers about the job

The position

Job description

Are you ready to be at the forefront of manufacturing transformation? Do you want to work with cutting-edge technology and make a real difference? If so, Pelico is the place for you. Join us and be a part of a pioneering journey that is reshaping the future of manufacturing.

About Pelico

At Pelico, we are trailblazers in transforming factory operations by tackling supply chain disruptions head-on. Our mission is to elevate manufacturing intelligence in an era where resource optimization is paramount. In a world where factory disruptions occur every 16 minutes, and countless variables and stakeholders must be synchronized, we provide a powerful solution to unprecedented factory complexity.

Why Pelico?

  • Innovative Leadership: As the premier leader in supply chain disruption management, we redefine how factories operate, bringing unmatched agility and resilience to factories.
  • Cutting-Edge Technology: Our state-of-the-art SaaS Supply Chain Operations platform empowers factory teams to swiftly respond to disruptions, ensuring minimal impact and maximum efficiency.
  • Global Impact: Since our inception in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.


Our Team

With a dynamic team of over 100 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains. Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing. Besides the satisfaction that we bring our customers every day, our work has been recognised by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).


Job Description

As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution. Your main objective is to ensure a successful delivery to our clients.

What you'll do & learn📖

Pre-sales

  • Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
  • Demo our product to our prospective customers.

User onboarding

  • Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.
  • Conceive and articulate platform workflows to solve real life plant issues.
  • Be the main point of contact for our users.
  • Play the role of project manager to facilitate the onboarding.

First wins

  • Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

Pilot conversion

  • Help the team automate deployment processes and playbook to build scalability. Job profile:



Preferred Experience

Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability


What you embody 🎯

  • You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage startup and be the witness to all the steps of rapid growth.
  • Capacity to apprehend and solve complex business problems.
  • Professional experience in modeling, transforming and analyzing data
  • Willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovation solutions.
  • Interested in our industry.
  • Autonomous, results oriented and you excel in stimulating environments
  • Willingness to create impact for customers and see the product in the hand of happy users.
  • Team player and comfortable working with others.
  • Bilingual French and English mandatory (verbal & written).

What we offer💡

Join an exciting adventure with a lot of challenges at all levels!

  • Work on a highly impactful product that users love!
  • Office location at the heart of Paris (75002)
  • Equity for every pelican
  • Remote flexibility & 6 weeks of Work from Anywhere
  • Premium health coverage : Alan Blue
  • 50% meal allowance: 10€/day worked (Swile card)
  • 50% public transportation or equivalent in sustainable mobilty package
  • Team events every quarter


Our recruitment Process 📣

  1. HR Introduction of 45 mins by GG Meet
  2. Screening with VP Operations 
  3. Deep dive on experiences: 1 Product demo & 1 role play
  4. Restitution with Chief Customer Officer
  5. Ref check & offer letter to join Pelico within 48 hours

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