Company Mission

Payhawk is the leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Gtmhub, and Wagestream. With offices in New York, London, Berlin, Barcelona, Paris, Amsterdam and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to improve our environmental and social impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the Role

Payhawk Financial Services Limited (PFSL) is looking for an extraordinary Director of Payment Operations to join our fast-growing team in our London office.

As a senior team member, you will:

• Lead the payment operations function in an E-money Institution
• Keep accurate records of daily transactions
• Have oversight of the settlement process with the card schemes and payment rails
• Manage reconciliation of safeguarded funds, have oversight of safeguarding requirements and ensure that we meet them
• Collaborate with the broader leadership team on relationships with our various payment providers (e.g. card scheme, transactional banking) to build and optimize the E-money Institution setup and costs
• Ensure relevant regulatory capital obligations are met in accordance with regulatory requirements
• Manage currency balances and respective conversion as per group policy
• Be responsible for the entity reporting to the relevant regulatory and state institutions
• Liaise and collaborate with HQ finance team on group financial reporting
• Lead the interaction with the external accounting firm for any relevant topics to the entity.

The ideal candidate should have 5+ years of experience in a similar role in a regulated Financial Services industry (such as a payment FinTech or banking) and ideally, in a fast-scaling environment, where they were responsible for building a team and processes.

Requirements

• Deep knowledge of payment and card schemes (VISA ideally) as well as settlement processes
• Experience with leading E-money Institution reporting to relevant regulatory institutions (e.g. FCA)
• Track record in building a team/teams and processes from scratch, ideally in a fast-scaling environment
• Great communication and language skills (English)
• Experience with a global, cross-border business with other group entities providing and receiving services from the UK E-money Institution applicant entity
• Good understanding of the SaaS industry and venture-backed businesses
• Experience in a fast-scaling, high-velocity and dynamic environment, ideally with a track record of successfully building operating and outsourcing processes from scratch
• Candidate to be based and have the right to work in the UK.

Company Benefits

• 30 days holiday paid leave, plus bank holidays
• Competitive compensation package
• Exchange policy to another Payhawk office (Amsterdam, London, Paris, Berlin, Barcelona, Sofia)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• WeWork membership benefits
• Opportunity to use the Payhawk product with monthly travel allowance.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.