IT Technical Support (H/F/X) - CDI

Tellement simple et en quelques secondes ! PayByPhone est un service vous permettant de payer votre stationnement ou des services de mobilité en quelques secondes et en toute simplicité. Plus de pièces, plus besoin d’horodateurs, juste une app sur votre Smartphone qui vous fait gagner du temps au quotidien !

Pionnier et leader du paiement du stationnement mobile en France, PayByPhone est en croissance constante depuis son lancement en France en 2009 : il compte aujourd’hui plus de 4 millions d’utilisateurs en France et génère 2000 téléchargements par jour. Ils sont disponibles dans plus de 235 villes de l’Hexagone telles que Paris, Nantes, Grenoble, Caen, Colmar, Le Havre, Montpellier, Nantes, Toulon, Angers, etc. PayByPhone continue de renforcer son leadership en France, mais aussi à l’étranger dans de nombreuses métropoles comme Genève, Bruxelles, San Francisco, Miami, Boston, Seattle ou Londres.

~Please note that all applications and CVs must be sent to us in English in order to be considered.~

Are you searching for your next career move and looking to work with an inspiring team of good people? Then look no further- we’re seeking an IT Technical Support to join PayByPhone France!  

About the role: 

Based in our Boulogne-Billancourt office, you’ll be responsible for supporting both our French and UK team members, so fluency in both French and English is key! Your responsibilities will include:

• Triaging tickets and working with ticketing systems to manage employee requests within defined communication and resolution SLAs.

• Working closely with the Corporate IT team in Canada to solve problems that improve PayByPhone’s employee experience

• Provisioning and maintaining workstations and user accounts

• Partnering with the People & Culture team to support the onboarding and offboarding of employees

• Collaborating to maintain technology assets including licenses and hardware across European inventories

• Collaborating with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation

• Diagnosing issues with hardware, software, network, A/V boardrooms, printer, and phones

 Success in this role looks like: 

• Ownership of IT issues with strong troubleshooting abilities and problem solving beyond simply working on tickets. (ie: repeat tickets are resolved at scale and solutions put in place to improve the employee experience.

• Comfortable working at a fast pace with the different technologies required in the role

• Adapting to changing priorities and requirements

• Communicating effectively and clearly across teams in English and French (German is a plus!), and building trust among Employees and Partners

• Occasional visits to UK and Germany affiliates as required

~Please note that all applications and CVs must be sent to us in English in order to be considered.~

The must-haves:

• Experience with Atlassian suite of tools, Jira and Confluence

• Experience with Windows Server and Active Directory, configuring accounts, groups and managing access

• Experience with supporting users with cloud-based SaaS and SSO tools such as: Microsoft MyApps, Office 365 Suite, G-Suite

• Experience working with and configuring various SSO technologies on an IDP level (SAML, JIT, SCIM)

• Experience administrating hybrid Microsoft 365 environments including Azure AD, Exchange Online

• Experience setting up and migrating devices into Microsoft Intune and Apple Deployment programs

• Experience with Windows and Mac systems, using modern deployment strategies and MDM device management solutions such as: Meraki, Mosyle, Intune

• Identifying pain points in processes to reduce technical debt

• Ownership of tickets, responding to tickets quickly and seeing issues through to resolution

• Fluent in French and English