~Please note that all applications and CVs must be sent to us in English in order to be considered.~

Are you searching for your next career move and looking to work with an inspiring team of good people? Then look no further- we’re seeking an IT Technical Support to join PayByPhone France!  

About the role: 

Based in our Boulogne-Billancourt office, you’ll be responsible for supporting both our French and UK team members, so fluency in both French and English is key! Your responsibilities will include:

• Triaging tickets and working with ticketing systems to manage employee requests within defined communication and resolution SLAs.

• Working closely with the Corporate IT team in Canada to solve problems that improve PayByPhone’s employee experience

• Provisioning and maintaining workstations and user accounts

• Partnering with the People & Culture team to support the onboarding and offboarding of employees

• Collaborating to maintain technology assets including licenses and hardware across European inventories

• Collaborating with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation

• Diagnosing issues with hardware, software, network, A/V boardrooms, printer, and phones

 Success in this role looks like: 

• Ownership of IT issues with strong troubleshooting abilities and problem solving beyond simply working on tickets. (ie: repeat tickets are resolved at scale and solutions put in place to improve the employee experience.

• Comfortable working at a fast pace with the different technologies required in the role

• Adapting to changing priorities and requirements

• Communicating effectively and clearly across teams in English and French (German is a plus!), and building trust among Employees and Partners

• Occasional visits to UK and Germany affiliates as required

~Please note that all applications and CVs must be sent to us in English in order to be considered.~

The must-haves:

• Experience with Atlassian suite of tools, Jira and Confluence

• Experience with Windows Server and Active Directory, configuring accounts, groups and managing access

• Experience with supporting users with cloud-based SaaS and SSO tools such as: Microsoft MyApps, Office 365 Suite, G-Suite

• Experience working with and configuring various SSO technologies on an IDP level (SAML, JIT, SCIM)

• Experience administrating hybrid Microsoft 365 environments including Azure AD, Exchange Online

• Experience setting up and migrating devices into Microsoft Intune and Apple Deployment programs

• Experience with Windows and Mac systems, using modern deployment strategies and MDM device management solutions such as: Meraki, Mosyle, Intune

• Identifying pain points in processes to reduce technical debt

• Ownership of tickets, responding to tickets quickly and seeing issues through to resolution

• Fluent in French and English