Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader. 

We are looking for talent ready to join a committed Operations team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

We don’t just "manage" operations; we build the engine. As a core member of the FR Ops team, you are the pilot of a specific business line. Your goal is simple: optimize, innovate, and scale. You’ll sit at the intersection of Sales, Product, and Data to turn complex problems into streamlined, high-performing systems.

Your mission: distill a vision for operations that aligns with the company’s business plan, and develop a resilient system performing at its maximal potential. 

If you flourish in an environment where collaboration, ownership, and continuous improvement are at the forefront, you’ll fit right in here.

Your Key Responsibilities

• Full Ownership: You own the P&L and KPIs for your business line. From driving sales growth to boosting CSAT, the buck starts and ends with you.

• Deep Dive Analysis: Use SQL and Google Sheets to dissect performance, identify bottlenecks, and deploy action plans.

• Cross-Functional Leadership: You are the glue. You’ll coordinate with Product, Marketing, and Sales to ensure everyone is aligned with the FR business plan.

• Innovate and Iterate: Proactively seek improvements, test new ideas, and share learnings to help the team evolve.

• Mentor and Learn: Provide constructive feedback to peers, embrace growth opportunities, and encourage a culture of continuous development.

Your manager 

You’ll work under the guidance of the B2B2C Operations Lead, Quentin, and the FR Head of Operations, Jacques, who will provide oversight and support as you drive meaningful outcomes in your role.

What We’re Looking For

• 1 year of experience in operations, project management, consulting, or a related field, where you've developed strong problem-solving skills and the ability to drive impact.

• Analytical : You leverage data to monitor performance, assess priorities, and weigh pros and cons of potential projects.

• Growth & Resilience: You see challenges as opportunities, bounce back from setbacks stronger, and embrace continuous learning.

• Action-Oriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.

• Team Player: You thrive in a collaborative environment, value diverse perspectives, and contribute positively to team dynamics.

• Language: Fluent in English (our internal language) and French (for the local market).

What We Offer :

• Impactful Projects: Your contributions will shape our operations and drive the future of the company.

• Culture of Learning: We invest in professional development and encourage knowledge-sharing.

• Supportive Environment: We celebrate wins—big and small—and treat missteps as vital learning points.

• Polyvalence: Work with different teams, departments & nationalities (Product, Marketing, Sales,...)

• Mastering Tools

  • Analytical: SQL, Gsheet, DataStudio

  • World Leader Softwares: Notion, Salesforce & Google Suite

  • Diabolocom, our Telephony System

  • Our AI tools tailored to our business needs

Evolving in an international and inclusive environment: Everyone has their place at Papernest, and with over 46 different nationalities, it’s not uncommon for us to start a sentence in French and finish it in English or Spanish!

💸 Compensation & Partnerships: A monthly allowance defined by Business France, check for the amount in Spain, which is updated every quarter. Additionally, Papernest offers partnerships for various services in Barcelona (restaurants, sports, leisure, and healthcare centers).

🩺 Health & Transport: A health insurance plan, April, for hassle-free management of your healthcare expenses, with 100% reimbursement. To make your transition easier, we also cover 100% of your round-trip transportation costs.

🧳 Luggage: No decision to make! Papernest covers 100% of your luggage fees (up to 150kg) so you can enjoy all the seasons in Barcelona.

📈 Career Development: For us, the VIE contract is a real stepping stone into professional life. We support your career ambitions by ensuring your learning and professional development throughout your experience with us.

✨ Home office: Enjoy 2 days of home office per week to optimize your focus and efficiency.

Hiring Process Steps

• A screening call with Talent Acquisition team  (30 min)

• An interview with Quentin Duchesne, Operations Lead (45min)

• A business case with (3 days to prepare,  1 hour presentation) Jacques-Sully, Head of Operations and Quentin Duchesne.