Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader. 

As a Operations intern, you’ll be instrumental in shaping our offers catalog strategy across all business lines, ensuring it aligns with customer needs while maximizing revenue streams.

As part of the FR Operations Management team, your role is to take ownership of projects from concept to completion, ensuring timely and high-quality deliverables, but also to innovate and iterate by seeking proactively improvements, test new ideas, and share learnings to help the team evolve from July for 6 months.

Your responsibilities : 

• Be a Team Partner: You'll be the bridge between our departments: training, data, production, quality, and product teams. You’ll help shape how our different departments work together to succeed.

• Analyze Offer Success: You'll monitor how our offers are performing with both our sales teams and our customers. Tracking their reception, you'll provide honest feedback that helps us grow.

• Boost Validation Funnel Success: You'll play a key role in our product validation process, tracking each offer's journey and helping to improve conversion rates at every step.

• Lead Cross-Selling Strategies: Identify new ways to increase the average spend per customer through targeted, data-driven initiatives.

• Innovate and Experiment: You’ll be at the forefront of our new offer development, helping to identify, test, and launch solutions that directly meet our customers' needs.
  
  

Your profile : 

• Curiosity & Problem-Solving: You love getting to the root of a problem. You’re excited to use data to understand what’s happening and to find a clear path forward.

• Adaptability & Growth : When things don't go as planned, you're able to adapt and bounce back, knowing that learning is a continuous process.

• Team Collaboration: You thrive in a collaborative environment and believe that diverse perspectives are key to finding the best solutions.

• Ownership & Drive: You are a self-starter who takes ownership of your projects and you are committed to delivering high-quality work. Evene when things don't go as planned, you're able to adapt and bounce back, knowing that learning is a continuous process.

• You are fluent in English AND in French
  

Why You’ll Love Working Here

• Culture of learning: We encourage knowledge-sharing within a supportive environment where wins—big and small— are celebrated and missteps are considered as vital learning points.

• Impactful Projects: Your contributions will shape our operations and drive the future of the company.

• Tools you’ll learn to master and keep with you along the way (SQL & DataStudio, Salesforce, Gsheet, Notion, AI tools)

What we offer :

Evolve in an international and inclusive environment: everyone has a place at papernest, and with more than 46 different nationalities, it's not uncommon here to start a sentence in English and finish it en français o en español ¡

💸 Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also, with your papernest badge, you will have access to various partner services (restaurants, wellness centers, mobility...).

🍽️ Meals: a healthy and balanced breakfast is offered every Tuesday!

📈 Career Development: at our company, interns are not just “photocopy-coffee” assistants! As a full-fledged team member, you're here to learn, but also to share your ideas and implement projects. You'll be supported throughout your journey to maximize your skills and prepare for your future.

✨Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring process: 

• An interview with Camille, Talent Acquisition Specialist

• An interview (45 / 50 mins) with Jacques-Sully the Head of Operations FR.

• A business case restitution at your final interview (1h for restitution)

Interested in this challenge? 🙂

Then don't hesitate any longer; we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, you have a place with us. Our selection processes are designed to be inclusive, and our work environment is adapted for everyone.

We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting, know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application, as parity and diversity are essential assets for our success.