Padam Mobility

Padam Mobility

Customer Success Manager (German)

  • Permanent contract 
  • Starting date:  
  • Paris
  • Occasional remote authorized
  • Master's Degree
  • > 2 years

The company

Padam Mobility

Padam Mobility

  • Environment / Sustainable Development, Mobile Apps, Mobility

The job

Customer Success Manager (German)

  • Permanent contract 
  • Starting date:  
  • Paris
  • Occasional remote authorized
  • Master's Degree
  • > 2 years

About

Acteur engagé de la mobilité partagée, Padam Mobility répond aux objectifs de continuité, d’accessibilité et de rééquilibrage de l’offre de transport en proposant des solutions de Transport à la Demande (TAD) dynamiques et intelligentes qui permettent à tous les usagers de se déplacer avec plus de simplicité et de liberté.

L’entreprise édite des solutions SaaS utilisant l’intelligence artificielle pour opérer plus efficacement les services de Transport à la Demande. Les itinéraires des véhicules de TAD, au lieu d’être figés, sont optimisés en temps réel en fonction des réservations. Le service est plus attrayant et plus fiable pour les usagers et fait réaliser d’importantes économies en coût d’exploitation.

En octobre 2018, Siemens Mobility, référence mondiale du secteur de la mobilité et des transports publics, investit au capital de Padam Mobility pour accompagner la croissance de l’entreprise.

Padam Mobility est signataire du Parental Act et s’engage à appliquer un congé deuxième parent d’un mois rémunéré à 100%.

Job description

To support our strong growth, particularly internationally, we are looking for a Customer Success Manager who shares the desire to have a positive social impact on day-to-day mobility. We care about what we bring to our customers, operators, local authorities and companies that rely on our technology. In this perspective, you will be involved in several vital company functions, helping them to take full advantage of the potential of our solution.

You will be in charge of the German portfolio - one of the pillars of our growth - but also world-wide. To this end, you will support our Sales in the pre-sales phase during meetings with prospects and work closely with our German partner Hacon (subsidiary of Siemens). You will accompany your customers from the conception of their Demand Responsive Transport (DRT) project to the launch of the service on their territory, and you will be in charge of ensuring that our solution is used to its highest potential in order to provide the best possible service to our partners and the best transport solution for users.

In a spirit of collaboration and mutual enrichment, you will therefore be in direct contact with:

  • Our customers, major players in the field of mobility in Germany and abroad
  • Our AI and development experts
  • Our Sales and Account Managers, in particular our seconded Hacon employees

More specifically, under the responsibility of the Head of Customer Service - and within a team of 6 experts in Transport Intelligence and Customer Relation - you will work on the following aspects:

  • To discuss with prospects about their needs in support to the sales team
  • To define the outlines of our clients’ Demand Responsive Transport (DRT) projects
  • To ensure our customers’ successful onboarding on our technological solution
  • To design and deploy the solution in the defined territories
  • To perform DRT simulations with our Padam Simulation solution
  • To analyze the statistics of our services and help to improve their performance.
  • To develop customer loyalty and support our customers in collaboration with the Account Managers.

Preferred experience

  • Level of study: Bac+5
  • Level of experience: 2 years minimum (including internships)
  • Language levels: Bilingual in German, fluent in English, professional in French

Other prerequisites :

  • Experience in project management in multi-stakeholder environments, notably in Germany
  • Experience in B2B customer relations, preferably with public authorities or public engineering
  • You have a passion for technological innovation, particularly focused on mobility issues
  • Communication, diplomacy and team spirit are your best allies.
  • You are also highly adaptable, resourceful, and always prompt to make suggestions.
  • You are looking for a job in support and advice and enjoy having an impact
  • Mastery of software such as Freshdesk, Confluence, Wrike, Power BI would be a plus.

What Padam Mobility offers you

  • A high-flying team that will pull you up.
  • A human-sized team where your work will be indispensable and recognized.
  • A trial-and-error environment. You will have permission and protection
  • The possibility of taking charge of any subject that will motivate you by yourself
  • The opportunity to deal with large international clients and partners such as Siemens, Setec, Keolis, Busitalia…
  • Values of sharing, caring, resilience, and a desire to have a positive impact on society.
  • The possibility to work remotely two days a week.

Recruitment process

  • A phone call (20mn)
  • An interview with the Head of Customer Service (1h)
  • Use case and meeting with members of the Customer Service team (1h)
  • An exchange with the Director of Human Resources (45mn)
  • An exchange with the co-founders (30mn)

Meet the Padam Mobility team

This content is blocked
Youtube cookies are required to show you this content
Questions and answers about the offer
  • Add to favorites
  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn

We thought these articles might interest you

Get inspired with this selection of articles