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Technical Support Team Leader

Job summary
Permanent contract
Salary: Not specified
No remote work
Skills & expertise
Generated content
Staff management
Critical thinking
Analytical thinking
Problem-solving skills


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Questions and answers about the job

The position

Job description

We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.

A day in the life

  • Manage a global team of our leading experts
  • Regularly oversee our L3 operational efficiency- KPI driven team
  • Facilitate partner facing technical calls
  • Manage R&D facing relationships and defects/bugs ongoing management.
  • Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
  • Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
  • Diligently troubleshoot product issues before escalating to the appropriate group
  • Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
  • Resolve case tickets from the Supply Operations team’s queue & internal escalations

What you’ll bring

  • 2-3 years of experience in a technical support field- a must!
  • 1-2 years of managerial experience- preferably a global technical team with partner facing experience.
  • Ad-Tech, programmatic, supply/demand side hands on experience - advantageous
  • Natural leadership skills, manage good relationships with cross-functional teams and manage escalations
  • Capable of driving partners technical calls
  • Good understanding of mobile app certification & QA processes - experienced in profiling and troubleshooting in-app web components
  • knowledge of Internet technologies, and a demonstrated capacity to learn
  • Hands on experience with server-side integrations troubleshooting & setup
  • Ability to actively drive problems to resolution
  • Sound decision-making and critical thinking skills
  • Very good analytical skills, sharp & fast thinker
  • Ability to interact with the staff, management, and peers in a professional manner
  • Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools

More than snacks!

  • Office and home hybrid working
  • Expand your toolbox with our internal learning tools
  • Pet friendly office
  • Happy hours
  • …and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!

Hungry for more? Have a closer look at #LifeAtOutbrain exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels; Facebook, Instagram and LinkedIn.

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