Location : Madrid (🇪🇸Spain) (potential hybrid work arrangement).

When : Starting March / April 2024 (ideally).

Sector : Leisure / Immersive exhibition market.

🌟 Seize the opportunity to shape the future of edutainment with an exciting project in the immersive experience sector, aimed at both European and US audiences.

We’re ready to roll out a fully funded new activity and are on the lookout for exceptional talent to launch our first Point of Sale (PoS) and fuel our journey across borders.

If you have a passion for retail and operations and are interested in entertainment, art, and culture, appreciate the importance of creating memorable visitor experiences, and thrive in a dynamic, international context this could be your calling.

Eager to make an impact in a fast-changing market ?

Let’s explore this adventure together ! Read on to discover more.

Context

We’re launching a new business unit withinOtium Leisure Group, a top entertainment company in France (escape games, VR adventures etc.), managing hundreds of Points of Sale (PoS) and employing over 300 people across Europe and the US in the fast-growing immersive exhibition industry.

Our goal is to dominate this market globally in the coming years!

This is an exciting chance for those keen on joining a remarkable journey, collaborating with international teams, working across different countries, and diving into the latest in entertainment technology.

If that sounds appealing, this opportunity is for you!

Job Summary

We are searching for someone who can support our expansion and operations activities in the first year and assist in rapidly scaling our team from 2025 onwards.

We are looking for an energetic Expansion and Operations manager to lead the rollout of 100 new immersive exhibition spaces across Europe and the US.

This position involves overseeing the entire development cycle, from initial planning (including site selection, negotiations, setup, and ensuring permits and licences) through to the establishment phase (inauguration) and optimizing business tools and operational processes to maximize efficiency and profitability.

A key focus will be on scalability, ensuring the ability to expand rapidly while maintaining high standards.”

Responsibilities

Expansion

• Define expansion strategy, identifying key markets and locations for new locations.

• Conduct research and data gathering to identify the best areas and tour possible locations.

• Negotiate the best terms for the company and finalization of related documents (lease etc.).

• Coordinate stakeholders (contractors for fit-out work / authorities for permits) for openings.

• Manage launch from site selection and leases negotiations to construction and opening.

• Develop a roll-out playbook (franchise-like standards).

• Build long-term relationship with partners.

• Implement standard procedures for PoS setup and launch.

• Support the CEO in hiring, especially for PoS Manager roles.

Operations

• Facilitate the establishment of the first 2 PoS, covering hiring, training, and support.

• Assess and optimize operations and tools for better efficiency and profit.

• Collaborate with teams to refine operations using best practices and innovative solutions.

• Continuously monitor and improve performance.

• Create operating playbooks and establish key processes.

• Help design the target operating model and build / hire the operations team.

• Minimum of 5 years of relevant work experience including (list non exhaustive):

  • Senior roles within Management & Strategy consulting, specialized in sales/operations.

  • Development and implementation of retail expansion strategies.

  • Experience in launching retail outlets, with a min. of 5 PoS.

  • Oversight of facilities or public venues, managing spaces +1000 sqm. across various sites.

  • Involvement in real estate development projects.

• Languages: Fluent in English & French.

• Profile :

  • Sharp business insight and negotiation abilities.

  • Creative problem-solving approach.

  • Focused on achieving significant results with perseverance.

  • Effective project management and ability to multi-task.

  • Commitment to operational excellence.

  • High attention to detail.

  • Proficient in communication and collaboration.

  • Goal-oriented with strong analytical skills.

  • Entrepreneurial and sales mindset.

  • Team-oriented.

• Additional qualifications appreciated:

  • Experience in launching location-based entertainment venues.

  • Management of traveling exhibitions, museums, events, and shows.

  • Comprehensive knowledge of the US entertainment industry.

  • Professional experience in international markets.

  • Proficiency in negotiating key lease terms.

  • Fluent in Spanish with professional working proficiency.

• Location : based in Madrid (Spain 🇪🇸) with remote work option.

  • Ranked as the 6th best city for living, ahead of Paris at 41st and New York at 39th ;)

• Travel : willing to travel within Europe and the US.

Salary & Perks

• Competitive package (based on experience).

• Assistance with relocation to Madrid (if necessary).

• Help with obtaining the Beckham Law* benefits if eligible (*attractive flat tax).

• Office in the heart of Madrid.

• Entry to the Otium Leisure network (7+ brands in the US and Europe).

• Working with serial entrepreneurs.

• Worldwide access to We Work offices.

• Gym membership.

• Team building events (2x a year).

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