Customer Care Account Manager M/F

Job summary
Permanent contract
Salary: Not specified
A few days at home
Experience: > 2 years
Skills & expertise
Generated content
Performance tracking


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The position

Job description


  • Agents Management:

    • Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)

    • Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets

    • Training of new Onepilot agents

    • Structure, organize and retain the agents team

  • Client Performance:

    • Build and maintain strong relationships with your portfolio of clients

    • Deliver best-in-class quality reporting all the data needed

    • Optimize processes to improve efficiency

    • Identify and capitalize on upselling or cross-selling opportunities

    • Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)

    • Challenge and refine internal processes

    • Onboarding of new clients with the support of your Account Director

Conditions & avantages

  • Start as soon as possible

  • Attractive package with equity

  • Possibility of very fast professional evolution

  • Flexible remote policy

  • Regular team events (all-hands, offsite…)

Preferred experience

  • Experience in customer support or operational roles

  • Data-driven mindset with a passion for achieving goals and tackling new challenges

  • Strong team player and confirmed problem solver

  • Willingness to get hands-on when required

  • Fluent in French and proficiency English. A third language would be a plus.

Recruitment process

👉 First call to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with Lucas our COO
👉 Final interview with one of Onepilot team member

Join Onepilot and be part of an innovative team dedicated to build the next-gen customer care outsourcing solution.

Onepilot is an equal opportunity employer and values diversity in the workplace.

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