Customer Service Agent

Job summary
Freelance
London
Fully-remote
Salary: Not specified
Skills & expertise
Technology literacy
Problem-solving skills
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Onepilot
Onepilot

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Questions and answers about the job

The position

Job description

  • As a Onepilot agent, you’re in charge of helping our clients’ consumers with their problems

  • After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them.

  • The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.

  • You work from home, and will be paid for each ticket solved.


Preferred experience

  • You’re comfortable with new technologies

  • You like solving problems, you’re curious and dynamic

  • You enjoy communicating (written and spoken communication)

  • You’re available at least 20h/week


Recruitment process

  • Allow 15 minutes to fill your application on our platform.

  • Once your application completed, we will contact you to start your onboarding on our clients.

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