Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA currently seeks an IT Support Analyst to join their team working onsite with a major client based in Luxembourg. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service

What you'll be doing

Responsibilities:

·       Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.

·       Installs, maintains and optimizes desktop /notebook configurations at customer sites.

·       Diagnoses and resolves product performance problems.

·       Performs maintenance and repair services.

·       Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

·       Instructs customers in the operation and maintenance of the system.

Key Skills:

·       1-3 years of relevant experience or equivalent combination of education and work experience.

·       Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems and ServiceNow is an asset.

·       Strong customer interaction skills.

·       Fluent in English and French languages

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.