As a Support Engineer, you’ll play a crucial role in ensuring our users have a smooth and enjoyable experience on our platform. You’ll work closely with our support team to troubleshoot issues, provide technical assistance, and contribute to maintaining the reliability of our systems ☄️
MISSIONS 👨💻
Collaborate with the support team to address user inquiries and technical issues promptly and effectively 🤝
Assist in diagnosing and resolving frontend and backend issues related to Next.js, TypeScript, Node.js, and PostgreSQL💡
Learn about and contribute to our codebase under the guidance of senior engineers.
Participate in ongoing learning and development activities to enhance your skills and knowledge
PREFERRED QUALIFICATIONS 🌟
Strong proficiency in English communication
Basic understanding of frontend and backend development concepts.
Familiarity with technologies such as Next.js, TypeScript, Node.js, and relational databases 📊
Problem-solving mindset with a willingness to learn and grow 💪
Excellent interpersonal skills and ability to work collaboratively within a team
NICE TO HAVE ✨
French proficiency
Previous experience in a customer support or technical support role 👥
Experience in a fast paced startup environment
Understanding of agile development methodologies
Recruitment Process 📝
Personal interview with Javier (Head of Engineering).
Live coding interview with Javier (Head of Engineering).
Culture fit interview with Frédéric (CEO).
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