In the middle of a scale-up phase, Mytraffic’s Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager for the Public Sector (French market) 

🤝 About our team :
You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Talia, under the Head of Customer Success, Adei.

The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

💼  To give you more details about your day-to-day at MyTraffic :

You will handle a portfolio of around 100 clients (SMB and mid-market).

Adoption and operational excellence

• Build a usage centric approach of the platform, and monitor the user’s adoption,
• Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
• Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
• Conducting monthly meetings with clients to ensure platform adoption is instilled,
• Answering in a timely manner clients' requests and advising on best practices (example : conducting plateform trainings).

Account and Business Planning

• Leading quarterly business reviews with Sales
• Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
• Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
• Create a global strategy for your portfolio to engage a community around clients.
• Consultative approach with reports to complete and present every quarter with   strategic accounts 

Contribute to CSM team structure and customer outreach

•  Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
• Being the internal voice of our clients,
• Guarantee a best in class adoption and usage of all Customer Success tools and reportings. (Hubspot, Planhat, Modjo ).

😎 About You : 
- You are native in french and you speak english perfectly
- You have experience: you have a first xp in a CSM role, in Saas B2B and on a complex solution (xp in the public sector is not mandatory) 
- You’re Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,
- You’re business oriented: you master sales cycles, anti churn strategies and portfolio expansion,
- You’re a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,
- You’re a challenger: asking Why is your motto, you challenge the statu quo, you understand and measure the impact,
-You’ve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,
- You’re an organizer: you’ve strong presentation & organizational skills, operational excellence is key too you,

🎁 What we offer : 

Joining our scale-up means:
✅  Tailored support – Join an experienced team that will help you grow and develop your skills.
✅ A real impact – Your contributions will play a key role in our clients' strategic decisions.
✅ A culture of innovation – Thrive in an environment that values creativity and ambition to deliver the best to our clients.
✅ Flexibility – Enjoy two days of remote work per week to better balance your professional and personal life.

⚙️ The Recruitment Process

1️⃣ 30 min with our Talent Acquisition

2️⃣ 30 min with Talia, our Lead CSM

3️⃣ 60 min Business case

4️⃣ 30 min with Adei, our Head of CSM