Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

We are seeking a highly skilled and motivated Project Manager to join our team at MSXi, working closely with our esteemed client. The successful candidate will be responsible for overseeing project governance across operational scaling, ensuring day-to-day operational improvements, and coordinating product launches outside the UK. This role requires a proactive individual with strong project management competencies, experience in vehicle telematics, and a proven track record in customer retention. The ideal candidate will have the ability to lead legislative discussions, coordinate a dedicated team, and drive subscriber growth through innovative telematics solutions.

Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology and engineered for uptime. It is a true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with an ecosystem that includes Vehicles, Charging, Servicing, and Intelligence (Telematics/Data). This is an integral role in delivering new business models, experiences, and capabilities. You will be part of a growing organization on a mission in the pursuit of 100% vehicle uptime.

 Your responsibilities:

• Project Governance: Own project governance across operational scaling, ensuring day-to-day operational improvements are on schedule.
• Documentation Coordination: Coordinate governance documentation, highlighting and structuring help needed and escalation asks.
• Product Launch Coordination: Lead and coordinate product launches outside the UK, including legislative discussions.
• Team Collaboration: Work as part of a team of approximately 6 dedicated heads to increase subscribers in our fleet network.
• Meeting Coordination: Coordinate robust weekly/bi-weekly team meetings to ensure alignment and progress.
• Daily Operations Management: Oversee and maintain the daily operations process, ensuring efficient workflow and adherence to established procedures.
• Performance Monitoring & Reporting: Set up, measure, and align Key Performance Indicators (KPIs) for key process steps, and create regular reports on performance.
• Process Improvement & Documentation: Identify opportunities to improve existing processes and develop new processes to enhance efficiency and effectiveness.
• Technology & Tools Optimisation: Evaluate and recommend new technologies and tools to improve service efficiency and effectiveness.
• Customer Onboarding & Support: Support customer onboarding from an operations standpoint, ensuring a smooth and efficient transition.
• Quality Assurance & Case Management: Ensure all cases meet or exceed customer expectations and maintain accurate records to support seamless service operations.
• Customer Satisfaction: Collaborate with the Customer Success Manager to address client concerns promptly and maintain high levels of customer satisfaction.
• Stakeholder Communication: Liaise with key stakeholders within the wider organization to build strong relationships and ensure effective communication.

Project-Specific Responsibilities:

• Telematics Integration: Manage the integration of vehicle telematics systems to enhance service delivery and customer experience.
• Subscriber Growth: Develop and implement strategies to increase the number of subscribers, leveraging vehicle telematics and other innovative solutions.
• Operational Scaling: Ensure the operational infrastructure can support the scaling of the subscriber base, including process optimization and resource allocation.
• Legislative Coordination: Lead discussions and ensure compliance with relevant legislation in new markets.
• Service Optimisation: Continuously monitor and optimise the telematics-based service to ensure maximum uptime and customer satisfaction.

• Project Management: Proven experience in project management, including planning, execution, and monitoring.
• Governance and Compliance: Strong understanding of project governance and compliance, with the ability to manage documentation and escalate issues as needed.
• Communication: Excellent communication skills, both written and verbal, with the ability to lead discussions and coordinate with various stakeholders.
• Team Leadership: Demonstrated ability to lead and collaborate with a team, driving performance and achieving targets.
• Problem-Solving: Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
• Adaptability: Ability to adapt to changing circumstances and manage multiple priorities in a fast-paced environment.
• Operational Management: Experience in managing daily operations, performance monitoring, and process improvement.
• Telematics Knowledge: Understanding of vehicle telematics systems and their application in service delivery.
• Customer Retention: Proven track record in developing and implementing strategies to retain customers and enhance their experience.

Our ideal candidate must have:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Automotive experience is a must.
• Project Management certification is preferred.
• Minimum of 5 years of experience in project management or a related role.
• Experience in coordinating product launches and managing legislative discussions is a plus.

Additional Information

Working pattern and location:

• Full time (Monday – Friday)
• Hybrid Working Available
• Will be required to attend weekly meetings at clients HQ in Essex.

What we can offer you:

• Competitive Salary (up to £50,000) with a performance related bonus of £2500.
• Company Laptop & Mobile Phone
• Other company benefits include:
  • 25 days annual leave,
  • Company contributory pension plan,
  • Cash back health care scheme,
  • Life assurance,
  • Car salary exchange scheme,
• Potential to progress within the company, with global opportunities updated regularly.

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.