Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

MSX is looking for a proactive and enthusiastic French and German Speaking Agent to join our team in Rome.

As part of our team, you will manage customer inquiries, make and answer calls and communicate via e-mails. Your key tasks will be:

• Answering customers inquires via ticket system or phone calls;
• Ensuring customer satisfaction and manage follow-ups;
• Applying the procedures in compliance with the company's standards and policies.

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

The ideal candidate has:

• Computer literacy, especially MS Office;
• Fluent level of Italian, French and German (English is a plus);
• Previous experience in contact with customers is a plus;
• Great problem-solving and communication skills;
• Experience of planning complex schedules of activities.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• Opportunity to grow in an international environment
• Company laptop and phone
• Lunch voucher

Working pattern:

• 40 hours per week
• Monday – Friday, 9 am to 6 pm
• Rome - hybrid (3 days in the office, 2 days home office)

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.