Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

As an Automotive Technical Support Agent, you will be the key contact between dealers and the manufacturer in case of product-related errors and in contributing to find the solution.
Our client is one of the major European origin car manufacturers. You will support authorized repairers (both in written and verbal form) in diagnosing and repairing vehicles using the manufacturer’s systems and database. We are looking for automotive technical experts with good customer service and communication skills.

In your role as technical support agent for a premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick resolution for technical product issues, including electric vehicles. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels including the ticketing system, remote diagnosis and programming.

With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer
  (Aftersales retail experience is an advantage)
• Confident in technical concern resolution as master technician
• Electric vehicle / high voltage certificate is highly desirable
• Fluency in Finnish and English
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Flexibility and willingness to travel (Monthly / Quarterly visits)
• Strong business acumen and customer focus
• EU citizenship / European passport is needed

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being exceptional teammates.
   

Additional Information

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:
 

• MSX will secure for you an extensive onboarding program that will allow you to achieve the required qualification to perform on the job in line with the high standards of the OEM.
• Regular training and access to global career opportunities/career progression.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Working pattern and location

• 40 hours per week
• Indefinite contract
• Monday - Friday
• Remote work

About MSX:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world
 

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions
 

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.