🧑‍💻 Why do we need you?

The Operations Community’s core responsibilities are to build, strengthen and scale our operational capabilities to handle fast growth and product diversification. We are then looking for an Operations Specialist with a first track record in building and scaling operations and help us support moka’s ambitions: quality of our delivery, cost efficiency and growth.

You'll be managed by Maguelonne, Head of the Mental Health & Operations Team, and join two Operations Specialists, Clémentine and Vaniala.

As an Ops Specialist, you’ll have a key role to play on these 3 aspects on the scopes you’ll be responsible for. Here are a few examples of these scopes:

As of today, your responsibilities will be:

- Care Line delivery: Be responsible for our listening line (schedules, tools, continuous improvement of collected data). Also recruiting practitioners and assisting the teams in responding to calls for tender.

- Crisis organisation delivery: today, 90% of crisis organisation is automated but there is still 10% that will need your attention. You’ll coordinate with our Mental Health Team (plannings, practitioners' availability…) to handle these 10% and your final goal will be to scale these 10%. Play an active role in crisis management to ensure our clients are well assisted. You’ll also contribute to the continuous improvement of our tools and help the team to become more efficient.

- Audit RPS delivery: This is a new project that requires us to continue improving processes (dashboards...), benchmark the competition and ensuring good coordination with the other parties involved.

- Communication with stakeholders : You’ll be in contact with numerous teams (Customer Care, Sales..) and will work closely with them both to draw on their experience for continuous improvement and equip them with sales materials.

The experience and involvement of these missions will be used to feed recommendations on the evolution and improvement of theses scopes.

Based on the business needs and the performance, scopes and projects might evolve gradually.

Tools : Hubspot (CRM), Calendly, Pandadoc, Typeform, Mentimeter.

Internal Tools : Slack (communication), Notion (knowledge base), Google Drive, 1password (secure password tool).

Salary Range : Depending on profils and experience : 42 000€ to 46 000€/year + BSPCE

📇 You’re the ideal person if:

🚀 Joining us you will:

- Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.

- See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations

- Grow as a person and learn within a team of great people

- Be trusted: we hire great talents who lead us to the next level

🤩 We’ll take care of you:

💆‍♀️ Access to moka.care: selfcare, individual & group sessions, and the possibility to test the new features in preview

🤝🏻 BSPCE for everyone because each one who joins us helps us to build moka

🏡 Work-life balance: 60% at the office to spend time together and up to 40% remotely (2 days per week or 1 week per month remotely)

🖥 Beautiful office at Bastille with sports gym, rooftop, free coffee, tea, chocolates and fruits

🍽 Swile Meal voucher card of 10€/day (restaurants, groceries and food apps): 55% covered

🏃 Gymlib for sport & wellness allowance

🌴 7-week holiday policy

💻 Mac or windows? You choose. We just want you to feel comfortable.

😍 Great Health insurance: Hoggo

🚇 50% reimbursement of your transport pass: Navigo or Veligo

🎤 Interview process

Our philosophy: a balanced recruitment process. We are looking for exceptional people and we know that it’s important for you to find the right company at the right time of your career.

Recruitment process

Phone interview 🤳 to understand your carrier plan and your expectations

Who Interview 🤝 to get to know your background in a deeper way

A Case study and job focused interview 🧑‍💻 to project yourself in your future day-to-day job

And finally a Values fit interview 😍 to make sure you’ll feel comfortable at moka

Offer 🎉 and reverse interview: ask us all the questions that are important for you to make your choice

If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

moka.care is a disability-friendly company.