About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

To support our teams, we are looking for a Junior Business Analyst to join our Customer Success Operations Team. This is a unique opportunity to work closely with Mirakl’s Finance, Customer Success, and Marketing teams, giving you a transversal view across functions and regions on all strategic internal projects and Mirakl clients’ challenges. You will be joining a fast-growing technology company, gaining high visibility and the opportunity to make a real impact.

As a Junior Business Analyst, your missions are to:

• Support Customer Success (CS) target setting & budgeting in collaboration with Finance
• Conduct business analyses and assist teams with KPI tracking and goal achievement
• Help manage tools and resources used by the CS team
• Provide regular and standardized analyses on Mirakl clients, key categories, e-commerce & marketplace trends, and commercial events (with support from more senior business analysts)
• Identify and communicate new data needs to improve our analyses and reporting
• Participate in transversal meetings and provide updates to EVPs & the Management team
• Contribute to maintaining and sharing the team’s knowledge and expertise
• Help coordinate the creation of new content and ensure it is effectively shared across the team
• Use AI tools and solutions to optimize processes and enhance the Customer Success community (without direct ownership of AI systems)

Your profile:

• You recently graduated from a Business or Engineering school (internships or first experience welcome)
• You have first experience in project management, consulting, business analysis, or a similar field (internships included)
• You demonstrate strong analytical and organizational skills, with a collaborative and proactive mindset
• You are structured, reliable, and motivated, with a positive, can-do attitude
• You thrive in a dynamic, fast-paced work environment
• You have an interest in e-commerce and marketplaces
• You are comfortable with Excel and willing to learn new tools such as Salesforce
• You are curious about the AI ecosystem and keen to use AI solutions to support and animate the Customer Success community
• You speak English and French fluently

Meet Hamza, Insight Analyst

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.