As a Project Manager, you will be the main point of contact for some key clients in Europe and will be responsible for the following:

Global project roll-out and run phases coordination

• Create positive project outcomes by managing commitments, expectations, and timelines, regardless of project status or types of deliveries (software or research), so that client stakeholders feel continually informed and empowered.
• Coordinate the roll-out of our software platform between internal stakeholders, customers, and key partners worldwide, while staying on timeline (or effectively communicating changes to timeline if parties agree and are supportive).
• Manage projects by breaking them into distinct actions with single owners, composed of dependencies and deliverables, while updating and reporting on actions to all stakeholders.
• Set-up and maintain governance processes and framework, and ensure these are accessible and create handrails as well as documented paper trails.
• Organize knowledge management and share best practices internally.
• Implement, manage, and maintain project management tools and processes.
• Ensure consistency at global, regional, and local levels.
• Facilitate up sell and cross sell opportunities in support of the account management team.
• Liaise with our Product team on roadmap questions and feature requests.

Customer care and communication

• Develop a relationship of trust with multiple stakeholders and client teams.
• Ensure operational Day-to-day interactions with clients.
• Provide regular status updates to your clients.
• Address any urgent questions or last-minute requests in a timely manner.

Social Intelligence adoption program ownership

• Ensure overall long- term client satisfaction and project success, contributing to the expansion of our social intelligence program.
• Monitor the adoption and usage of our solutions across client teams.
• Contribute to various evangelization initiatives (workshops, events, internal pitch) and develop specific content to raise awareness about your program.
• Contribute to the client user community extension
• Set a continuous improvement mindset on our social intelligence technologies, ensure social intelligence is fully integrated into client’s digital ecosystem, ensure social intelligence as a go-to-source in strategic decision making for clients

• At least 2 years of project management preferably in digital agencies or consulting firm
• Experience with monitoring platforms, market research, web analytics or BI tool
• Fluent in English and French is mandatory. A third language is a plus.
• Outstanding communications and presentation skills. Your insights and presentations provoke debate and compel action with a non-academic, accessible style
• Strong organizational skills. Comfortable with fast pace environment and able to prioritize
• High level of autonomy and decision making capabilities. Ability to manage complex projects.
• Ability to interact with both operational and C-Level contacts.
• Strong interpersonal skills. Comfortable working closely with Consumer Insights, Digital Marketing, PR and Corporate Communication divisions.
• Efficient working knowledge of Microsoft Office and Google Suite
• Expertise in the Wine & Spirit, luxury, telecom, banking or food industries is a plus.
• PMP, PRINCE II or Microsoft Project certification is a plus.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.