We are looking for a talented and passionate person to contribute to Customer onboarding and Satisfaction!

Objectives:
• Translate client social media listening needs into clear, effective, actionable projects within our platform ¨Radarly¨
• Strive for top level satisfaction for all Radarly clients worldwide
• Optimize the data to provide cost efficiency social listening projects, putting in place intelligent, noise-free search architectures
• Implement, maintain and troubleshoot clients’ Radarly projects: advise clients on their project structure, tailor Boolean queries for optimal data collection, identify and solve data collections problems

Responsibilities:
• Handle complex corporate clients
• Lead customer engagement, webinars and workshops
• Build and drive adoption plans
• Autonomously handle complex client projects and proactively manage client expectations
• Design architecture to achieve customer requirements
• Design tailor-made trainings for customers and make them powerful Radarly users
• Serve as an escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across different departments as necessary
• Proactively propose new ideas to optimize the department’s ongoing process and methodologies to improve and increase the customer value.

• Passionate about the digital ecosystem, online media and the social web, big data
• First experience as a Customer Success Manager (preferably in a software editor company, MarTech software or a Digital Marketing Agency)
• Strong Project management skills
• Marketing or Consumer Insight knowledge
• Strong organizational skills, ability to summarize and structure
• Agility and problem solving mindset
• Able to multitask under pressure
• Experience in managing clients’ accounts, you know how to understand their needs
• Enthusiastic with great interpersonal skills, proactive, dynamic, autonomous and ambitious
• Fluent in English and in German, a third language is a plus

What we offer:

• Company with passionate and ambitious projects
• Complete training and onboarding process
• Encourage to take initiatives
• Modern flexi office with a rooftop!
• Full of dynamic, multicultural and kind people :)
• Flexible working hours and homeworking policy
• Great office address with tons of good restaurants and bars
• Lunch vouchers (Swile card)

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.