Due to our continuous growth, we are expanding our passionate and motivated CarCutter team in Barcelona, Graz and Paris! Therefore, we are looking for a Customer Success Manager to onboard our customers, monitor their product usage and to ensure they’re fully satisfied with the Carcutter products.

Location:
Barcelona, Paris, or Graz (preferred)

Responsibilities:

• Leading the provisioning of the product purchased by the customers
• Monitor usage of the customers in order to keep top notch customer satisfaction
• Responsible for customer retention
• Leading communication and technical support (e.g. API integration) for our key accounts to find technical solutions
• Assisting the technical onboarding of key accounts
• Supporting the sales team with your technical & customer understanding to grow the business.

Hard-Skill Requirements:

• Solid customer facing experience
• Some experience in pre-sales, technical sales or as technical consultant
• Good basic technical knowledge of contexts 
• CRM experience (Hubspot, Salesforce)

Soft-Skill Requirements:

• Strong communication skills and customer-oriented thinking
• Ability to empathize with customers and identify needs
• Thorough way of working
• Reliability
• Time management and prioritization of tasks
• Language : English & German

Of advantage:

• Completed technical education
• Solid IT experience (SQL/Amazon S3/FTP concept)
• Bachelor’s Degree in Business or equivalent

WHAT WE OFFER

• Freedom Culture: with us you enjoy full freedom by taking responsibility for your own projects.
• A competitive compensation package that includes a performance-driven bonus structure.
• Opportunity to grow professionally within a fast-growing global company.
• Warm working atmosphere: Good, friendly communication and warm cooperation are the order of the day at our company.

HIRING PROCESS

• Interview with the Talent team
• Interview with your future manager 
• Interview with our VP People