Job Description 

We are seeking a skilled and experienced individual to fill the role of Senior Regulatory Compliance with a focus on Policy, Outsourcing & Complaints/Law Enforcement Enquiries Coordinator. This role requires excellent organizational and communication skills, as well as the ability to handle multiple responsibilities simultaneously. The successful candidate will be responsible for supporting Policy management, managing the outsourcing framework effectively while also coordinating responses to complaints and law enforcement inquiries in a timely and efficient manner.

Key Responsibilities:

Outsourcing Management:

• Oversee and own outsourcing framework for internal and external service providers, ensuring compliance with contracts and service standards. (CSSF, FCA)
• Own risk and agreement management framework for outsourcing, conducting due diligence and creating exit plans for critical providers.
• Monitor and report performance metrics to evaluate outsourcing effectiveness.

Complaints & Law Enforcement Coordination:

• Act as central coordinator for complaints and law enforcement inquiries, ensuring timely resolution and escalation when necessary.
• Maintain accurate records of complaints, track trends, and identify areas for improvement.
• Develop strategies to prevent recurring complaints and enhance customer satisfaction.

Policy Management:

• Support central coordination for Mangopay policies and SOPs.
• Ensure compliance with local and regional obligations, aligning policy structure and approach across the company.
• Engage with SMEs and key stakeholders at Mangopay, acting as the center of excellence for policy management.
• Experience with managing ICT risk management with CSSF
• Prior experience with Dora would be a a great plus
• Prior experience with SCA outsoucring would also be a plus
  
  

Qualifications:

• 5+ years of experience in fintech/payment environment compliance roles.
• Bachelor's degree in business administration, law, or related field; advanced degree preferred.
• Proficiency in English; additional language skills (French/German/Spanish) desirable.
• Excellent communication, organizational, and decision-making skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Additional information

• HR Call
• Interview 1 - Senior Regulatory team member
• Interview 2 - Head of Compliance
• Interview 3 - General Counsel