Job Description

In order to support the continuous growth of our company, we are recruiting a Client Onboarding Specialist in Luxembourg.

The successful candidate will join a motivated and committed team, responsible for the analysis and validation of KYC documents, with a dedicated focus on our customers. By bringing their own experience, ideas and initiatives, the candidate will also support other team members and contribute to the reinforcement of the cohesiveness of the team.

What will you be responsible for?

As a member of the Mangopay’s Support & Services team, you will be responsible for:

• Processing KYC documentation to onboard our client’s end users
• Following and comply with internal procedures
• Ensuring appropriate treatment of compliance alerts, escalating when required to the manager/supervisor
• Organizing, planning, and prioritizing workload, and completing other assigned special projects as needed
• Provide customer assistance (onboarding, compliance matters, …)  
• Accurately documenting and updating records in required systems
• Maintaining performance objectives such as Key Performance Indicators (SLA, response time, etc.)
• Performing additional duties within the department as needed
• Project management : contributing ideas on ways to improve our processes

What do we expect from you?

• You have a good understanding of financial services and its regulations
• You are independent, flexible, and proactive work style with effective problem-solving skills
• You have excellent organization and time management skills and you know how to prioritize your tasks based on if they are either urgent vs important
• You have an eye for detail, you are willing to learn and to continuously develop your skills,
• You are able to work efficiently under pressure
• You are a team player with the ability to work independently
• You have an excellent level (both verbal and written) in English and French is required. An additional language is appreciated
• You preferably have a previous experience as KYC/AML analyst

Recruitment process

• HR Call
• Interview with team manager + team member
• Interview with head of department + VP