This position is no longer available.

Customer Service Manager - English-Speaking

Permanent contract
Paris
Salary: Not specified
Starting date: October 31, 2023
A few days at home
Experience: > 6 months
Education: BAC+3

Manawa
Manawa

Interested in this job?

Questions and answers about the job

The position

Job description

  • Manage the projects of our adventurers (clients) via our back-office

  • Advise and guide our adventurers in their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering…)

  • Help our clients after their reservation (backpack preparation, meeting point, weather conditions, …)

  • Be the first point of contact for our adventurers via (telephone, email, and online chat) before, during, and after the experience

  • Create and fill in our adventurers’ profiles in a centralized system

  • Build quality relationships with our adventurers and partners: you will be the “voice” of Manawa Participation in various projects on an ad hoc basis

  • Analyse customer interactions and requests to improve the workflow


Preferred experience

  • You are interested in sports and outdoor activities

  • You speak English C2 and French C1 or another language

  • You are curious and enjoy teamwork in an international environment

  • You are not afraid to interact with adventurers and partners from all over the world

  • You have a first experience in customer service

Bonus points:

  • You have experience in the tourism sector

  • You speak another language


Recruitment process

  • HR Interview - 30 min

  • Interview CS Manager & team member - 1 hour

  • Office visit and interview with the CEO - 1 hour

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Customer Service / Support”.

  1. lempire
    lempire
    lempire

    Paris

    Permanent contract
    Fully-remote
  2. Ledger
    Ledger
    Ledger

    Paris

    Permanent contract
  3. Pixmania
    Pixmania
    Pixmania

    Paris

    Permanent contract
    €20K to 25K
  4. Hermès
    Hermès
    Hermès

  5. D-EDGE Hospitality Solutions
    D-EDGE Hospitality Solutions
    D-EDGE Hospitality Solutions

    Barcelona · Paris

    Permanent contract
    A few days at home
  6. Joko
    Joko
    Joko

    Paris

    Permanent contract
    Fully-remote
See all job openings