• Manage the projects of our adventurers (clients) via our back-office

• Advise and guide our adventurers in their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering…)

• Help our clients after their reservation (backpack preparation, meeting point, weather conditions, …)

• Be the first point of contact for our adventurers via (telephone, email, and online chat) before, during, and after the experience

• Create and fill in our adventurers’ profiles in a centralized system

• Build quality relationships with our adventurers and partners: you will be the “voice” of Manawa Participation in various projects on an ad hoc basis

• Analyse customer interactions and requests to improve the workflow

• You are interested in sports and outdoor activities

• You speak English C2 and French C1 or another language

• You are curious and enjoy teamwork in an international environment

• You are not afraid to interact with adventurers and partners from all over the world

• You have a first experience in customer service

Bonus points:

• You have experience in the tourism sector

• You speak another language

• HR Interview - 30 min

• Interview CS Manager & team member - 1 hour

• Office visit and interview with the CEO - 1 hour