From humble beginnings in 2012, LumApps has grown to seven global offices in New York, Austin, San Francisco, Paris, Lyon, London, and Tokyo, serving more than 4 million users worldwide. To date, we’ve raised $100M from top venture capital firms to support companies like Veepee, Colgate-Palmolive, Airbus...

If these values speak to you : “Be bold, do amazing things”, “Say what you mean, Do what you say”, “One team, Same mission”, “Always be evolving,”  apply to join the LumApps team!

* The team *

The support team is made up of 6 people divided between the main offices of Tassin-la-Demi-Lune (Lyon), Paris, Austin and Tokyo.

* Missions *

• Organize the work of the support team (priority of tickets, documentation, management of schedules / on call period) in its international dimension
• Participate in the recruitment of new employees
• Communicate on a regular basis on the performance of the Support team (KPIs management)
• Plan and carry out the evaluation interviews of the Support team
• Respect and supervise the response times and customer satisfaction rate of the support team
• Provide in-depth technical training to the Support team in order to provide the best support to our customers
• Collaborate with customers to help them have a good understanding of the technical problems encountered and assist them in resolving them
• Ensure that knowledge bases are properly fed
• Make recommendations in terms of product improvement to the Product & Engineering (including bug fixes and new features)
• Define and optimize procedures with the Product & Engineering teams
• Develop Support tools to allow the collection of useful information to facilitate the diagnosis and resolution of problems
• Develop the premium support project for our major customers

The technical environment:

Experience with Zendesk and Jira

Knowledge of Gsuite / O365 solutions.

Fully SAAS product

Backend in Python mainly

Frontend in React / Redux with small legacy in AngularJS

Google App Engine & Azure hosting

* Perks *

You’ll join a talented team committed to doing amazing things. Being part of the team means working together to achieve the same goal. We will always appreciate people able to say what they mean and do what they say. And we can guarantee that you’ll always be evolving. We offer a pleasant environment and opportunity to join a fast growing company.