The Company

As world leader in the design and production of industry solutions, the three divisions of LISI group (LISI AEROSPACE, LISI AUTOMOTIVE and LISI MEDICAL) employ more than 10,000 people in 13 countries. With its headquarters in France, LISI MEDICAL is an innovative subcontractor specializing in the manufacture of implants and instruments for minimally invasive, orthopedic, spinal and traumatological surgery.

More than a part.

LISI MEDICAL, is recognized for delivering quality products and innovative services to our customers. Committed to its reputation, LISI MEDICAL ensures agile management of development projects, remarkable industrial capacities, and expertise.

Through mastery of manufacturing technologies (machining, forging, surface treatments, heat treatment, automation), products designed by our customers are built through optimized production processes to ensure precision.

The Minnesota (USA) entity, with two production sites located in Coon Rapids and Big Lake, MN, offers expertise and innovation in the manufacture of instruments for robotic surgery and osteosynthesis implants. We offer a clean production environment, an excellent benefit and compensation package along with a strong company culture where we are committed to our clients to improve the quality of life of patients.

Competitive Benefits Include: medical, dental, vision, life insurance, paid time off and 401K. Tuition reimbursement to support your development; floating holidays that you take for days that are important to you.

Come Join Our Team!

Schedule: Salaried Position (Monday - Friday)
Position Summary
The Customer Service Representative serves customers by answering product and service questions; managing customer communications, loading volume forecasts and evaluating current and future demand. This position will process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. You will also be asked to escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computer based ERP systems.
Key Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Primary point of contact for orders and daily interaction regarding short term capacity, special requests, audits and issues.
• Communicates with customers through various channels (phone, email, etc.) while maintaining positive and professional
• Maintain customer accounts by recording account information, contacts and updating SalesForce as needed.
• Resolve product or service problems by clarifying the customers’ complaint; ensuring that we determine the cause of the problem; and ensure that we communicate the correction or adjustment.
• Maintain financial accounts by ensuring the Order Price and Quantity match the Quoted Price and Quantity.
• Recommend potential improvements to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information and data
• Contribute to the team by accomplishing related actions and tasks
• Build sustainable relationships with customers through open and interactive communication
• Compile reports on overall customer satisfaction
• Follow communication procedures, guidelines and policies
• Other duties as assigned
Required Qualifications:
• A high school diploma or equivalent and 1-3 years of experience in the field or in a related area.
• Familiar with CRM systems and practices
• Proficient PC skills in a Windows environment
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Maintain a high degree of confidentiality
• Strong decision making and analytical abilities
Preferred Qualifications:
• College degree preferred; Supply Chain, Marketing, or Engineering
• Experience working a Manufacturing environment
• Knowledge of commonly used concepts, practices, and procedures within a particular field

LISI MEDICAL Remmele is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

No recruiters, please.