Field Implementation Consultant (French & English speaking)

Permanent contract
Salary: Not specified
No remote work


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Job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a Field Implementation Consultant to join our team in Paris. You will be responsible for providing on-site service and technical assistance for our Point of Sale products for our Hospitality industry including restaurants, hotels and bars. You will play a key role in ensuring a smooth go-live process, set our strategic customers up for success, representing Lightspeed in France, leveraging the social nature of the industry to help promote our product and grow our customer base by delivering exceptional service to each and every customer you interact with. You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best in class experience and success for our customers. Our customers’ success is our success.

What you’ll be responsible for:

  • Travel to customers’ locations to facilitate their implementation of the hardware and provide technical support.
  • Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
  • Guide customers onsite through their setup, implementations and integrations.
  • Install/troubleshoot networking devices including routers and wireless access points.
  • Document and track customer installation, network details, schematics and other on-site services.
  • Report the progress of the installations to your Team Lead and Installation Coordinator
  • Ensure all hardware is present before going onsite to the customer.
  • Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
  • Communicate with our development team regarding current and ongoing customer and product issues.
  • Represent Lightspeed as company ambassador for all new and existing customers.
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
  • Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.

What you’ll be bringing to the team:

  • Previous experience in the hospitality industry (restaurants, hotels, etc,) and interacting with customers to deliver value and surpass their needs.
  • Proven ability to effectively troubleshoot and resolve customers technical issues.
  • Ability to handle multiple implementation projects at various phases in their customer journey.
  • The ability to work collaboratively alongside the Field Sales team both pre and post sales to ensure the smooth onboarding of new customers.
  • Highly organized, self-motivated and self-educated.

Even better if you have, but not necessary:

  • Passion for technology
  • Technical or Hardware installation/support
  • Networking fundamental knowledge
  • Technical background and experience in POS, SaaS, networking and/or software.

We know that people are more than what’s on their CV. We can offer full technical training for the right candidate, if you want to learn we are here to help you grow 😉

What’s in it for you?

Come live the Lightspeed experience…

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed equity scheme (we are all owners)
  • Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
  • Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
  • People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
  • LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
  • Time off to volunteer and give back to your community
  • Transit benefit if you travel by public transport to the office
  • Lunch reimbursement on the days you work from our Paris office
  • Healthy snacks and after work organized by the company
  • Health insurance with attractive guarantee plans

Lightspeed est fier d'être un employeur respectueux de l'égalité des chances et s'engage à créer un lieu de travail inclusif et sans barrières.
Lightspeed accueille et encourage les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

À propos de nous

Propulsant les commerces qui sont le moteur de l’économie mondiale, la plateforme de commerce tout-en-un de Lightspeed aide les commerçants à innover afin de simplifier, adapter et offrir des expériences client exceptionnelles. Notre solution infonuagique transforme et unifie les opérations en ligne et hors ligne, les ventes omnicanaux, l’expansion avec de nouveaux emplacements, les paiements internationaux, les solutions financières et la connexion aux réseaux de fournisseurs.

Fondée à Montréal, au Canada, en 2005, Lightspeed est inscrite à la fois à la bourse de New York (NYSE: LSPD) et à celle de Toronto (TSX: LSPD). Avec des équipes en Amérique du Nord, en Europe et dans la région Asie-Pacifique, la société dessert des entreprises des secteurs de la vente au détail, de la restauration et du golf dans plus d'une centaine de pays.

Lightspeed traite vos informations conformément à notre Déclaration de confidentialité pour les candidats.

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