As an Account Manager, you will join the Customer Experience team which supports customers throughout their contract period to ensure their training, retention and daily satisfaction.

The missions :

• To take charge of the customer once the subscription is taken out in order to offer them a tailor-made support

• Ensure a good grip of the customer’s platform by providing training and continuous monitoring

• To be the privileged contact point of the customer: Accompany him in his problems, give him feedback, present him with new features

• Detect and convert upsell opportunities: Increase the average MRR of your portfolio with our new features and products

• Be a driving force: Your deep knowledge of your customer portfolio and of the market will allow you to be a driving force and to participate to Libeo’s evolution through its roadmap

• Participate in Libeo’s daily life: You have the opportunity to express and bring your ideas, whether they concern your core business or all Libeo people.

• Young graduated from a business/engineering school with professional experience as Business Development, Account Executive, CSM or Account Manager in a tech environment

• Hard skills : Knowledge of the tech environment and its notions, sales techniques, project management

• Soft skills : Pedagogue, extrovert, good elocution, team oriented

• A taste for innovation and agile and dynamic environments

• HR interview

• Interview with you future manager, Damien

• Use case

• Cultural fit interview

• Reference taking and offer