Key Responsibilities will include:

• Manage assessment, selection and on-boarding of new sellers on the marketplace including contract negotiations

• Serve as the lead point of contact for all day to day issues from our marketplace sellers, and the conduit between sellers and the rest of the Marketplace team

• Collect seller feedback and develop creative solutions that improve the seller experience journey post onboarding, in conjunction with other stakeholders

• Work with cross-functional teams to resolve issues relating to sellers

• Monitor sellers’ KPIs and work with them to improve performance

• Monitor customer escalation trends as they relate to marketplace sellers; identify areas of possible process/program/product improvement.

• Support the launches of new programs, categories, promotions and features.

• Understand the evolving L’Oréal Partner Shop platform (eg: product pages, checkout etc) and associated operational processes that will impact the Seller Experience

Ideally you will have:

• Strong account Management experience

• Demonstrated passion for delivering world class customer service, maintaining a positive, supportive and professional manner

• Experience working in an agile environment

• Strong analytical and planning skills to monitor and review operational performance

• Good understanding of ecommerce, retail operations and supply chain (marketplace experience an advantage)

• Presentation, communication, negotiation, planning skills

• Business degree/qualification

• Good understanding of systems and technology