Cette offre n’est plus disponible.

Key Account Manager MarketPlace - H/F - Professional Products Division

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Éducation : Bac +5 / Master

L'Oréal France
L'Oréal France

Cette offre vous tente ?

Questions et réponses sur l'offre

Le poste

Descriptif du poste

Key Responsibilities will include:

  • Manage assessment, selection and on-boarding of new sellers on the marketplace including contract negotiations

  • Serve as the lead point of contact for all day to day issues from our marketplace sellers, and the conduit between sellers and the rest of the Marketplace team

  • Collect seller feedback and develop creative solutions that improve the seller experience journey post onboarding, in conjunction with other stakeholders

  • Work with cross-functional teams to resolve issues relating to sellers

  • Monitor sellers’ KPIs and work with them to improve performance

  • Monitor customer escalation trends as they relate to marketplace sellers; identify areas of possible process/program/product improvement.

  • Support the launches of new programs, categories, promotions and features.

  • Understand the evolving L’Oréal Partner Shop platform (eg: product pages, checkout etc) and associated operational processes that will impact the Seller Experience


Profil recherché

Ideally you will have:

  • Strong account Management experience

  • Demonstrated passion for delivering world class customer service, maintaining a positive, supportive and professional manner

  • Experience working in an agile environment

  • Strong analytical and planning skills to monitor and review operational performance

  • Good understanding of ecommerce, retail operations and supply chain (marketplace experience an advantage)

  • Presentation, communication, negotiation, planning skills

  • Business degree/qualification

  • Good understanding of systems and technology

Envie d’en savoir plus ?

D’autres offres vous correspondent !

Ces entreprises recrutent aussi au poste de “Gestion des produits”.

Voir toutes les offres