Key Responsibilities will include:
Manage assessment, selection and on-boarding of new sellers on the marketplace including contract negotiations
Serve as the lead point of contact for all day to day issues from our marketplace sellers, and the conduit between sellers and the rest of the Marketplace team
Collect seller feedback and develop creative solutions that improve the seller experience journey post onboarding, in conjunction with other stakeholders
Work with cross-functional teams to resolve issues relating to sellers
Monitor sellers’ KPIs and work with them to improve performance
Monitor customer escalation trends as they relate to marketplace sellers; identify areas of possible process/program/product improvement.
Support the launches of new programs, categories, promotions and features.
Understand the evolving L’Oréal Partner Shop platform (eg: product pages, checkout etc) and associated operational processes that will impact the Seller Experience
Ideally you will have:
Strong account Management experience
Demonstrated passion for delivering world class customer service, maintaining a positive, supportive and professional manner
Experience working in an agile environment
Strong analytical and planning skills to monitor and review operational performance
Good understanding of ecommerce, retail operations and supply chain (marketplace experience an advantage)
Presentation, communication, negotiation, planning skills
Business degree/qualification
Good understanding of systems and technology
Ces entreprises recrutent aussi au poste de “Gestion des produits”.
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