The Systems Administrator will be responsible for the completion of projects and technical support of users and systems across their assigned offices in Europe. You will have a hands-on approach and will work with other regional members to address issues of diverse scope.
Duties and Responsibilities:
· Maintain applications (Google Apps, Microsoft Office, Windows, laptops encryption, etc.)
· Use IT Service Management tool to monitor, respond and escalate user requests
· Support and troubleshoot Windows and Apple operating systems including Windows 10, macOS
· Perform workstation and server hardware and software installations, upgrades, maintenance and troubleshooting
· Deploy images to new workstations for Microsoft Windows and/or macOS via Kace and/or Jamf
· Manage to provision for new and existing employees across the organization
· Provide tactical support for users addressing back office issues
· Create and maintain the Gmail/user directory
· Support and prioritize incidents and requests from end users experiencing problems with hardware, software, networking, telecommunication, audio-visual and other IT technologies
· Assistance and coordination with service providers
· Recommend new technologies and upgrades where necessary
· Adhere to and enforce company policies
Education, Experience, and Skills:
· Bachelor’s degree in Computer Science, Management Information Systems or related field strongly preferred
· Three to five years’ experience providing help desk support to a technology organization, including remote desktop support
· Microsoft Certification preferred
· Excellent interpersonal and communication skills
· Highly technically skilled and administratively organized
· Ability to proactively work on problems of diverse scope
· Exhibit tact, analytical and critical-thinking skills
· Apply in-depth knowledge of company operations
· Assertive and able to work successfully in a fast-paced work environment with a high level of energy and flexibility
· Exceptional organizational, prioritizing and multi-tasking skills
· Strong initiative, resourcefulness, and follow-through
Fluent in English
· Experience with: Windows 7/10, Mac workstations, Dell Server hardware, Dell and HP Devices, Palo Alto Firewalls, Monitoring (Check_MK, Nagios), APC power and monitoring equipment, Telephony equipment, User Directory account management, Security products (Endpoint Antivirus and Encryption), Printer servers, Google Apps, Amazon S3/Glacier, Backups management (Veeam, Amazon), Jira Service Desk
These companies are also recruiting for the position of “Network Engineering and Administration”.