The Systems Administrator will be responsible for the completion of projects and technical support of users and systems across their assigned offices in Europe. You will have a hands-on approach and will work with other regional members to address issues of diverse scope.

Duties and Responsibilities:

·         Maintain applications (Google Apps, Microsoft Office, Windows, laptops encryption, etc.)

·         Use IT Service Management tool to monitor, respond and escalate user requests

·         Support and troubleshoot Windows and Apple operating systems including Windows 10, macOS 

·         Perform workstation and server hardware and software installations, upgrades, maintenance and troubleshooting

·         Deploy images to new workstations for Microsoft Windows and/or macOS via Kace and/or Jamf 

·         Manage to provision for new and existing employees across the organization

·         Provide tactical support for users addressing back office issues

·         Create and maintain the Gmail/user directory 

·         Support and prioritize incidents and requests from end users experiencing problems with hardware, software, networking, telecommunication, audio-visual and other IT technologies

·         Assistance and coordination with service providers

·         Recommend new technologies and upgrades where necessary

·         Adhere to and enforce company policies

Education, Experience, and Skills: 

·         Bachelor’s degree in Computer Science, Management Information Systems or related field strongly preferred

·         Three to five years’ experience providing help desk support to a technology organization, including remote desktop support

·         Microsoft Certification preferred

·         Excellent interpersonal and communication skills

·         Highly technically skilled and administratively organized

·         Ability to proactively work on problems of diverse scope

·         Exhibit tact, analytical and critical-thinking skills

·         Apply in-depth knowledge of company operations

·         Assertive and able to work successfully in a fast-paced work environment with a high level of energy and flexibility

·         Exceptional organizational, prioritizing and multi-tasking skills

·         Strong initiative, resourcefulness, and follow-through

Fluent in English

·         Experience with: Windows 7/10, Mac workstations, Dell Server hardware, Dell and HP Devices, Palo Alto Firewalls, Monitoring (Check_MK, Nagios), APC power and monitoring equipment, Telephony equipment, User Directory account management, Security products (Endpoint Antivirus and Encryption), Printer servers, Google Apps, Amazon S3/Glacier, Backups management (Veeam, Amazon), Jira Service Desk