Customer Care Germany

Customer Care Germany

  • 15 Rue Beautreillis, Paris, 75004
  • Permanent contract 
    Occasional remote authorized
    Education: Not specified
    Experience: Not specified

    This position was filled!

    Who are they?

    Launched in late 2018, Kipli has become the leader of natural bedding in France.
    Kipli’s mission is to bring nature into our homes by proposing natural alternatives for our interior.

    Kipli’s products are:

    • Sustainable & composed of natural materials
    • Long lasting
    • Minimalistic and comfortable
    • European production (Germany, France, Italy)

    Our markets today are France, Germany, Italy and Spain and we want to continue our expansion in Europe. Kipli is a profitable company, with a mindset focused on a long term journey.

    We prefer to be considered as a SME rather than a Startup

    Our ambition is related to our values:

    • We value what really counts rather than looking at grades or status
    • Sustainability rather than blind profits
    • Human rather than superficial relations
    • Transparency rather than greenwashing

    Job description

    We are looking for our DACH region Country Manager and future International Director
    As an International Director at Kipli you will be in charge at the beginning of the development of the German Market. The expected evolution for this job is to lead Kipli’s international expansion, taking full responsability for Kipli’s expansion and P&L.

    DACH region

    The main objective will be:

    • Increase the notoriety of Kipli in the DACH region (mainly trough influencer marketing)
    • Increase the turnover of Kipli’s markets focusing on:

      • Optimization of CVR
      • Increase the traffic with a balanced objective of ROI

    The missions

    • Adapting our marketing campaigns and tone of voice to the German market. Being creative and challenging the actual strategy.
    • Manage and challenge our PR agency
    • Create and establish long term partnerships with influencers
    • Manage and challenge the SEO strategy
    • Fully understand customers and logistic processes and will to spend time on Customer Support and Logistics in order to be able to manage the customer support manager
    • Work hand in hand with other teams to raise and resolve potential blocking points in order to reach your objectives
    • Choose the right local key partners
    • Find the right path to develop growth, adapting the model to local behaviours
    • Manage your own budget rigorously and independently
    • Take part in Public and Press Relationship Events

    Preferred experience

    The main skills we are looking for to achieve the results

    • E-Commerce knowledge and 360° vision
    • Management and project management
    • Digital Marketing Skills
    • SEO Skills
    • UX understanding
    • Anlytical skills and being at ease with data
    • Broad and relevant network


    • German native
    • Fluent in English
    • Proven experience in a similar scope
    • Negociation Skills

    Recruitment process

    1- Zoom meeting
    2- Reference check
    3- Meeting with the founders in Paris


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