In JOW Customer Success team, you will develop strong customer relationships while helping manage the entire post-acquisition customer journey, from onboarding, expansion, and retention. You will act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product, technology and recipes design. Your work will be highly visible and critical to our success. You will be able to (and are expected to!) make an immediate impact. You’ll be part of the initial core team of a rising startup with fresh VC backing.

• Take part in the CRM strategy and help implement campaigns adapted to our segmentation
• Building and blasting campaigns and commercial offers to JOW user base through our newsletters, push notificatifs and in-app communications
• Deepdive into our current CRM tools to exploit them to their full potential (notification badge center, wallet or web notifications, etc.)
• Conduct frequent customer health-checks, prepare and educate customers on new features and releases to ensure that they’re realizing the full potential of Jow, and increase product adoption and usage
• Maintain and grow monthly recurring revenue for Jow’s most valued customers
• As it is really important for us that everybody in the team is directly in touch with the customers, to understand their needs and their painpoints, you’ll also participate in our customer support a few hours a week

• You have superior collaboration and communication/interpersonal, verbal and written communication skills
• Your French spelling is flawless
• You’re both creative and rigorous
• You are comfortable with digital, familiar working towards business and know how to keep a strong customer-centric mentality
• You have strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Bonus skills : fluent English

• Call: to know about each other and check if the stars are aligned
• A little use case
• 2 more formal/classic interviews with the team