We are looking for talented people who are willing to build the most amazing shopping experience for consumers while keeping growing their own skills and expertise.

As Operations Manager, your main mission will be to contribute to the operational excellence of the company through a combination of strategic projects management, performance monitoring and process building. You will be part of the Strategy & Operations team (working with 2 other Operations Manager and 2 Data Analysts) and you will report to the Head of Strategy & Operations.

• Project management. You will lead and coordinate strategic projects with multiple stakeholders, be they internal departments or external partners, to ensure smooth and efficient delivery. Such projects will include - but the list is not exhaustive - the rollout of new business lines and features, the launch of new countries, and transverse projects aimed at improving the company’s operational and financial performance. You are expected to be a driving force in defining which strategic projects need to be launched.
• Performance monitoring. You will work together with the Data team to ensure proper **reporting on KPIs across the company. You will analyse data from our users and partners to understand where the company can perform better, and which projects could be launched in order to get better. In order to build relevant recommendations, you will also analyse strategic insights from all relevant sources: our product, the market, the competitive landscape, etc.
• Process building. In order to ensure smooth delivery and an efficient execution within the company, you will work hand in hand with all of our teams (Sales, Customer Service, Account Management, Finance, etc.) to ensure we have the best tools and processes in order to be efficient and scalable in our operations. You will do that with the goal of helping the whole organisation improve its performance indicators, save time, and reduce risks. You will contribute to training teams and driving change smoothly and efficiently.

• Experience: You have at least 2-3y experience including in a top-tier consulting firm (or equivalent).
• Education: You graduated from a tier 1 engineering or business school (or equivalent).
• Analytical skills: You love solving complex problems and analysing data.
• Autonomy: You are fully autonomous and able to manage complex projects from A to Z.
• Communication: You have strong written and verbal communication skills, and you are able to explain something complex with simple words.
• Mindset: You have an entrepreneurial mindset, you like challenges and you like getting hands-on.
• Problem solver: You are pragmatic and know how to solve problems quickly. You are proactive in identifying problems and suggesting solutions.
• Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.
• Attention to details: You know that the devil is in the details, and you have talent for spotting flaws when there are.
• Tech fluency: You are comfortable in a technical environment. You are always curious to understand how things work. Bonus if you have data analysis technical skills.
• Languages: You are fluent in English both written and spoken, as we are expanding internationally soon.