Data & Account Strategist

At Joko, they leverage technology to help their users shop smarter: they help people preserve their purchasing power, buy more responsibly, and save time — all at once. Their ambition is to have a positive impact on the everyday life of hundreds of millions of consumers around the world. To achieve that, they have built an app as well as a smart browser that provides users with :

• online and in-store cashback
• automatically applied coupon codes
• interest-free ‘buy now pay later’ on any shopping website
• information on their purchases’ carbon emissions
• and much more !

Joko was created in 2018 by Xavier, Alexandre, and Nicolas and the team has reached great milestones already :

• 2m+ users
• 2000+ merchant partners
• €12m+ raised from leading European investors
• 45 team members
• €20b transactions processed to date

We are looking for talented people who are willing to build the most amazing rewards experience for consumers by developing lasting partnerships with top-tier brands and companies.

As an Account Strategist, your main mission will be to maintain and develop partnerships and increase our turnover. You will report to the Head of Marketing and Customer Success, and be part of the B2B team. You will also work closely with the different other teams (sales, product, marketing, etc.).

Your responsibilities:

• Creating a strong and lasting relationship with the clients you are in charge of. You will lead client day-to-day relationship, secure regular touch-points, drive & measure client satisfaction.
• Identifying, understanding and answering our partners’ needs according to their specificities as you will be in charge of retailers, DNVBs and pure players.
• Having a clear vision of the trends on your clients’ markets thanks to payment data-based analyses. You’ll use this knowledge to perfectly tailor proposed offers and communications.
• Alongside with the B2C Marketing team, ensuring a perfect and multi-platform communication about your clients’ offers on the app by working closely with the B2C marketing team.
• Increasing Joko’s turnover by upselling and cross-selling.
• Closely monitoring the offers results and performances. You will improve existing processes and tools to manage your portfolio of clients and make a weekly and monthly report to the team
• Contributing to the design of the commercial strategy by giving valuable feedbacks to the B2B team.
• Working with the Product and the Ops teams in order to improve processes and create solutions to build solid foundations to scale the AM department at Joko, in France and aboroad.
• Contributing to the design of the team structuration strategy by analyzing the different scenarios to scale the department.

• Tools : You master Excel & Powerpoint.
• Analytical skills: You love analyzing data and make informed and data-based decisions.
• Communication skills: You are very comfortable in spoken and written formats. You love communicating and are not shy.
• Attention to details: You know that the devil is in the details and you always spot issues.
• Efficiency: You are fond of productivity tools and able to deliver on time on projects with many stakeholders.
• Mindset: You have an entrepreneurial mindset, you like challenges, you welcome feedback and you are willing to get better everyday to reach excellence. You have a strong capacity for adaptation, organization and autonomy. You always go the extra mile.
• Problem solver: You are pragmatic and know how to solve problems quickly.
• Languages: You are fluent in English both written and spoken, as we are expanding internationally soon.
• Education: You have graduated from an engineering or business school (or equivalent).