Joining the Customer Success team, reporting to the Head of CS, your mission is to provide administrative support to our customers on the billing aspects, in France.

• You manage timely and accurately all billing activities (invoices, credit memo, adjustments) and payment processes

• You will be responsible to the monthly billing of our customers for remote monitoring CIED 

• You are the complete owner of the entire billing cycle of our customers in France : from billing patients to handling rejects from french authorities

• You generate invoices on our automated platform and  send them to health insurance funds

• You work closely with medical and billing departments of our customers (public hospital and private clinics) to help them bill their patients through a billing system

• You ensure payments are received and collaborate with health insurance funds to keep a 0% rejection rate 

• You are in charge of Administration & reporting tools

• You collaborate closely with the rest of the Customer Success team 

• You achieve a high-level of customer satisfaction with the objective to keep our fantastic 0% client churn performance 

!secret ! 

Between us… Our solution is very appreciated.

It is always very rewarding to see the penetration rate to increase month after month

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At Implicity, you will have a weekly meeting with your manager, to help you succeed in your mission, and continuously improve your skills.

Each team works with quarterly OKR, to be crystal clear, fair and honest with your targets.

The annual appraisal is a shared exchange moment, focused on your development.

🥉 Your Background

• You’re completing a master’s degree in Life Sciences
  Ideally completed with a degree in business administration / entrepreneurship / strategy

• OR you’re completing a master’s degree in Business / Economics (Business School, Sciences Po, …) with a demonstrated interest and/or previous experience in healthcare

🥈 Your Hard Skills

• True obsession for figures

• You have at least a basic knowledge on finance

• You are an expert of Excel and have ideally already worked with a Saas platform

• Your both super fluent in French & in English

• 🥇 Your Soft Skills

• True obsession for service

• Networking, build trustworthy relationships with partners and stakeholders

• Low-ego & High-energy, resilient, you consider feedback as a gift

• Do-er & problem-solver, enjoy overcoming barriers and helping the team win

• People frequently say you’re super-efficient, and have an inner sense of priority

• You stay calm facing troubles

• Strong work ethic & daily act with integrity, honesty and fairness

• You like this ad, and think this is very like you 😊

It is OK to apply without meeting all the criteria: just honestly tell us why you think you can be THE one.

• If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the careers pages of Implicity’s website

• We are proud to be an equal opportunity employer, and we constantly challenge ourselves to build a diverse team of talents. 

• Recruitment process:

1°   10-15min call with Magdalena (Talent Acquisition Manager)

2°  Interview with Anne (Head of CS), your future manager

3°  Quick call with Camille Rossi (CS Manager), one of your future colleagues

Depending on your availability, the recruitment process should last less than 2 weeks.

Offer usually follows within 48 hours 🤞🏻