Loans and Corporate Trust Transaction and Client Service Manager

Job summary
Permanent contract
Salary: Not specified
A few days at home
Skills & expertise
Generated content
Presentation skills
Written and verbal communication


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The position

Job description

Description de l’emploi

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories.
In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction-we offer opportunities, support and rewards that will take you further.

What you will do:
The jobholder will work as part of a team dedicated to performing the role of Facility Agent/Security Agent under Syndicated Loan facilities, and Account Bank/Custodian/Bond Paying Agent/Escrow Agent under Capital Market transactions. The jobholder will be primarily responsible for a portfolio of clients/deals, and will be required to display a strong commitment to maintaining and improving a quality client service proposition. The jobholder will be required to work with internal teams, both onshore and offshore, to maximise the client experience of dealing with HSBC from mandate through to final repayment, as well as being directly responsible for managing the non-operational aspects of the deals, including review and negotiation of documentation liaising with arrangers/lenders, external counsel and internal Group Legal where required as well as working closely with London Client Services and Transaction Management.

In this role you will:
• The jobholder will have prime responsibility for a portfolio of client relationships where they relate directly to the syndicated loan deals on which we are appointed as facility agent.
• The jobholder will be required to work with internal teams from mandate to ensure that the onboarding and closing of the deal is professionally executed, and that potential operational issues are flagged and addressed in advance; to build and develop the relationship with the client, to act as an advocate for the client within HSBC; be the main point of contact (for both internal and external parties) for escalation of issues, and take ownership of the action plans to resolve performance issues (both from a ISV and a Client perspective).
• The jobholder will be required to display a strong client service work ethic, ensuring that customer requirements are understood; that our requirements and processes are explained; and that they display a commitment to service delivery that demonstrates that the client is at the heart of everything that we do. Ensure ‘treating customers fairly’ principles are adhered to at all times. Agree and adhere to an annual client visitation plan, and solicit feedback.
• The jobholder will, in addition to having full deal oversight, be required to manage the non-operational aspects of these deals. This will include the deal closing process (including conditions precedent/subsequent matters and primary syndication, where relevant); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); distribution of financial reporting and other ad hoc information to lender syndicates via Debt domain (including, but not limited to, lender calls); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation.
• Ongoing work requests that fall outside the normal scope of the role should be assessed, and if necessary referred to Business Development for possible discussion regarding repricing and/or one-off work fees. Develop strong client relationship to seek out both retentive and new business opportunities (across all ISV product areas).
• The jobholder will be expected to display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions. Assessing any non-core service for operational viability. Awareness of industry developments. Identify process/technology improvements for clients that will benefit client experience.
• Provide advice and guidance for junior members of the team and KL and Paris Operations where required, and act as an escalation point for local management.

Management of Risk (Operational Risk / FIM requirements)
• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
Observation of Internal Controls (Compliance Policy / FIM requirements)
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved,
specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.


You should apply if you have:
• Minimum 3-5 years’ experience in a comparable role, with a strong understanding of the Syndicated Loan Market.
• Fluent in French and English - must be able to communicate verbally and in writing in both languages.
• Understanding of primary syndication and capital markets.
• Some previous credit experience is desirable.
• Client focussed, with a proven record of commitment to excellent customer service.
• Good communicator, both written and verbally.
• Able to work in a pressurised environment and manage priorities effectively.
• Strong time management and presentation skills.
• Experience of using Debtdomain, LoanIQ and Clearpar desirable.

What you’ll get in return:
We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
You can work your way and will have a say in when, where and how you and your team flexibly work together
Our flexible benefits will give you financial security, including: employer-funded pension, Holiday vouchers based on your reference tax income. Our family-focused benefits can help you to support your loved ones, including partial reimbursement of childcare costs, allowance for parents of children with disabilities, days off for key events (weddings, moving house),
We’ll give you a huge range of resources that support your mental, physical and social well-being, including: free access to Headspace app, health checks, 5 weeks paid vacation
You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

Please note: Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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